FD ISO 10018
Quality management - Guidance for people engagement
This document gives guidelines for engaging people in an organization's quality management system and on enhancing their involvement and competence within it. This document is applicable to any organization, regardless of its size, type or activity.
This document gives guidelines for engaging people in an organization's quality management system and on enhancing their involvement and competence within it.
This document is applicable to any organization, regardless of its size, type or activity.
Le présent document fournit des recommandations destinées à améliorer l'implication et la compétence du personnel et à l'engager dans le système de management de la qualité de l'organisation. Il s'applique à toute organisation, quels que soient sa taille, son type ou son activité.
- Avant-propos
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1 Domaine d'application
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2 Références normatives
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3 Termes et définitions
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4 ManagementContexte de l'implicationorganisme et culture de la compétence du personnelqualité
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5 Leadership
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6 Planification et stratégie
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7 Réalisation du produitConnaissances et sensibilisation
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8 Mesurage, analyse et améliorationCompétences
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9 Amélioration
- Annexe (informative) Facteurs ayant une incidence sur l'implication et la compétence du personnel
- Annexe (informative) Auto-évaluation
- Bibliographie
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