FD ISO 10018

FD ISO 10018

July 2020
Published document Current

Quality management - Guidance for people engagement

This document gives guidelines for engaging people in an organization's quality management system and on enhancing their involvement and competence within it. This document is applicable to any organization, regardless of its size, type or activity.

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Main informations

Collections

National standards and national normative documents

Thematics

Management et performance

Publication date

July 2020

Number of pages

16 p.

Reference

FD ISO 10018

ICS Codes

03.100.30   Management of human resources
03.100.70   Management systems
03.120.10   Quality management and quality assurance

Classification index

X50-903

Print number

1

International kinship

ISO 10018:2020
Sumary
Quality management - Guidance for people engagement

This document gives guidelines for engaging people in an organization's quality management system and on enhancing their involvement and competence within it.

This document is applicable to any organization, regardless of its size, type or activity.

Replaced standards (1)
FD ISO 10018
October 2012
Published document Cancelled
Quality management - Guidelines on people involvement and competences

Le présent document fournit des recommandations destinées à améliorer l'implication et la compétence du personnel et à l'engager dans le système de management de la qualité de l'organisation. Il s'applique à toute organisation, quels que soient sa taille, son type ou son activité.

Table of contents
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  • Avant-propos
  • 1 Domaine d'application
  • 2 Références normatives
  • 3 Termes et définitions
  • 4 ManagementContexte de l'implicationorganisme et culture de la compétence du personnelqualité
  • 5 Leadership
  • 6 Planification et stratégie
  • 7 Réalisation du produitConnaissances et sensibilisation
  • 8 Mesurage, analyse et améliorationCompétences
  • 9 Amélioration
  • Annexe (informative) Facteurs ayant une incidence sur l'implication et la compétence du personnel
  • Annexe (informative) Auto-évaluation
  • Bibliographie
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