FD ISO/IEC TR 90006
Information Technology - Guidelines for the application of ISO 9001:2008 to IT service management and its integration with ISO/IEC 20000-1:2011
ISO/IEC TR 90006:2013 provides guidelines for the application of ISO 9001:2008 to service management for IT services. Examples provided in the guidelines are for service management of IT services. Additionally, ISO/IEC TR 90006:2013 provides guidelines for the alignment and integration of a QMS and SMS in organizations where services are being delivered to internal or external customers. The guidelines about integration provided can be applicable to a scope including IT services and other non-IT services as required. ISO/IEC TR 90006:2013 provides a comparison of the requirements of ISO 9001:2008 and ISO/IEC 20000-1:2011. It highlights those areas where there is the greatest similarity between the two management systems, and where there are differences between the two. ISO/IEC TR 90006:2013 cites and explains the requirements of ISO 9001:2008 in its application to service management and its integration with ISO/IEC 20000-1:2011, but does not add to or otherwise change the requirements of ISO 9001 or ISO/IEC 20000-1. The guidelines provided in ISO/IEC TR 90006:2013 are not intended to be used as criteria for conformity assessments or audits. ISO/IEC TR 90006:2013 can apply to organizations of all sizes, sectors, and types with different organizational forms or business models. ISO/IEC TR 90006:2013 can be used by: auditors and assessors looking for guidelines on audits for ISO 9001:2008 with a scope that includes services and service management; auditors and assessors looking for guidelines on integrated audits for ISO 9001:2008 and ISO/IEC 20000-1:2011 with a scope that includes services and service management; organizations implementing a QMS with a scope that includes services and service management; organizations implementing an integrated management system using the requirements of ISO 9001:2008 and ISO/IEC 20000-1:2011.
ISO/IEC TR 90006:2013 provides guidelines for the application of ISO 9001:2008 to service management for IT services. Examples provided in the guidelines are for service management of IT services.
Additionally, ISO/IEC TR 90006:2013 provides guidelines for the alignment and integration of a QMS and SMS in organizations where services are being delivered to internal or external customers. The guidelines about integration provided can be applicable to a scope including IT services and other non-IT services as required.
ISO/IEC TR 90006:2013 provides a comparison of the requirements of ISO 9001:2008 and ISO/IEC 20000-1:2011. It highlights those areas where there is the greatest similarity between the two management systems, and where there are differences between the two.
ISO/IEC TR 90006:2013 cites and explains the requirements of ISO 9001:2008 in its application to service management and its integration with ISO/IEC 20000-1:2011, but does not add to or otherwise change the requirements of ISO 9001 or ISO/IEC 20000-1.
The guidelines provided in ISO/IEC TR 90006:2013 are not intended to be used as criteria for conformity assessments or audits.
ISO/IEC TR 90006:2013 can apply to organizations of all sizes, sectors, and types with different organizational forms or business models.
ISO/IEC TR 90006:2013 can be used by:
- auditors and assessors looking for guidelines on audits for ISO 9001:2008 with a scope that includes services and service management;
- auditors and assessors looking for guidelines on integrated audits for ISO 9001:2008 and ISO/IEC 20000-1:2011 with a scope that includes services and service management;
- organizations implementing a QMS with a scope that includes services and service management;
- organizations implementing an integrated management system using the requirements of ISO 9001:2008 and ISO/IEC 20000-1:2011.
- Avant-proposiv
- Introductionv
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1 Domaine d'application1
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2 Références normatives2
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3 Termes et définitions2
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4 Abréviations3
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5 Introduction à l'ISO 9001 et à l'ISO/IEC 20000-13
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6 Exigences de système de management de l'ISO 9001 associées à l'ISO/IEC 20000-116
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7 Exigences du système de management présentes dans l'ISO/IEC 20000-1, mais pas dans l'ISO 900163
- Annexe A (informative) Comparaison des exigences de l'ISO 9001:2008 et de l'ISO/IEC 20000-1:201165
- Annexe B (informative) Comparaison des exigences de l'ISO/IEC 20000-1:2011 et de l'ISO 9001:200871
- Annexe C (informative) Intégration de l'ISO 9001:2008 et de l'ISO/IEC 20000-1:201176
- Bibliographie92
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