FD X50-173

FD X50-173

September 1998
Published document Current

Quality management. Principles, actors and good practices. A guide to self evaluation.

Le présent document fournit des lignes directrices pour les entreprises qui souhaitent entreprendre une démarche de progrès au-delà de la conformité à des exigences pour l'assurance de la qualité.

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Main informations

Collections

National standards and national normative documents

Thematics

Management et performance

Publication date

September 1998

Number of pages

16 p.

Reference

FD X50-173

ICS Codes

03.120.10   Quality management and quality assurance

Classification index

X50-173

Print number

1 - 26/08/1998
Sumary
Quality management. Principles, actors and good practices. A guide to self evaluation.

Le présent document fournit des lignes directrices pour les entreprises qui souhaitent entreprendre une démarche de progrès au-delà de la conformité à des exigences pour l'assurance de la qualité.
Table of contents
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  • 1 Domaine d'application
    5
  • 2 Références normatives
    5
  • 3 Définitions
    5
  • 4 Utilisation des principes de management de la qualité
    8
  • 4.1 Généralités
    8
  • 4.2 Amélioration continue
    8
  • 4.3 Management par approche système
    8
  • 4.4 Approche processus
    9
  • 4.5 Approche factuelle
    9
  • 5 Acteurs et bonnes pratiques
    9
  • 5.1 Client
    9
  • 5.2 Concurrent
    10
  • 5.3 Dirigeant
    11
  • 5.4 Actionnaire
    12
  • 5.5 Personnel
    13
  • 5.6 Partenaires
    14
  • 5.7 Société et citoyenneté
    15
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