NF EN 13876

NF EN 13876

May 2003
Standard Current

Transport - Logistics and services - Goods transport chains - Code of practice for the provision of cargo transport services

Le présent document spécifie, sous la forme d'un "Code de bonne pratique", les instruments de contrôle de gestion et les indicateurs de performance nécessaires à une gestion efficace et rentable des marchandises du client tout au long du processus de transport.

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Main informations

Collections

National standards and national normative documents

Publication date

May 2003

Number of pages

12 p.

Reference

NF EN 13876

ICS Codes

03.100.70   Management systems
03.220.01   Transport in general

Classification index

X50-804

Print number

1 - 16/06/2003

European kinship

EN 13876:2002
Sumary
Transport - Logistics and services - Goods transport chains - Code of practice for the provision of cargo transport services

Le présent document spécifie, sous la forme d'un "Code de bonne pratique", les instruments de contrôle de gestion et les indicateurs de performance nécessaires à une gestion efficace et rentable des marchandises du client tout au long du processus de transport.
Table of contents
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  • Avant-propos
    3
  • Introduction
    4
  • 1 Domaine d'application
    4
  • 2 Références normatives
    4
  • 3 Termes et définitions
    4
  • 4 Responsabilité et contrôle
    5
  • 4.1 Contrôle du service
    5
  • 4.2 Éléments de responsabilité
    5
  • 5 Management de la qualité
    6
  • 6 Performances
    6
  • 6.1 Emballage
    6
  • 6.2 Préparation et expédition
    7
  • 6.3 Transport
    7
  • 6.4 Sous-traitants
    7
  • 6.5 Preuve de livraison
    7
  • 6.6 Conditions de transport
    7
  • 6.7 Planification de la qualité
    8
  • Annexe A (informative) Services de distribution de fret - Auto-évaluation des performances
    9
  • Bibliographie
    10
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