NF EN ISO 9004

NF EN ISO 9004

April 2018
Standard Current

Quality management - Quality of an organization - Guidance to achieve sustained success

ISO 9004:2018 gives guidelines for enhancing an organization's ability to achieve sustained success. This guidance is consistent with the quality management principles given in ISO 9000:2015. ISO 9004:2018 provides a self-assessment tool to review the extent to which the organization has adopted the concepts in this document. ISO 9004:2018 is applicable to any organization, regardless of its size, type and activity.

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Main informations

Collections

National standards and national normative documents

Thematics

Management et performance

Publication date

April 2018

Number of pages

71 p.

Reference

NF EN ISO 9004

ICS Codes

03.120.10   Quality management and quality assurance

Classification index

X50-122

Print number

1

International kinship

ISO 9004:2018

European kinship

EN ISO 9004:2018
Sumary
Quality management - Quality of an organization - Guidance to achieve sustained success

ISO 9004:2018 gives guidelines for enhancing an organization's ability to achieve sustained success. This guidance is consistent with the quality management principles given in ISO 9000:2015.

ISO 9004:2018 provides a self-assessment tool to review the extent to which the organization has adopted the concepts in this document.

ISO 9004:2018 is applicable to any organization, regardless of its size, type and activity.

Replaced standards (1)
NF EN ISO 9004
December 2009
Standard Cancelled
Managing for the sustained success of an organization - A quality management approach

<p>ISO 9004:2009 provides guidance to organizations to support the achievement of sustained success by a quality management approach. It is applicable to any organization, regardless of size, type and activity.</p> <p>ISO 9004:2009 is not intended for certification, regulatory or contractual use.</p>

Table of contents
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  • 1 Domaine d'application
  • 2 Références normatives
  • 3 Termes et définitions
  • 4 Qualité d'un organisme et performances durables
  • 5 Contexte d'un organisme
  • 6 Identité d'un organisme
  • 7 Leadership
  • 8 Management des processus
  • 9 Management des ressources
  • 10 Analyse et évaluation des performances d'un organisme
  • 11 Amélioration, apprentissage et innovation
  • Annexe A Outil d'auto-évaluation
  • Bibliographie
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