NF ISO 13053-1

NF ISO 13053-1

October 2011
Standard Current

Quantitative methods in process improvement - Six Sigma - Part 1 : DMAIC methodology

ISO 13053-1:2011 describes a methodology for the business improvement methodology known as Six Sigma. The methodology typically comprises five phases: define, measure, analyse, improve and control (DMAIC). ISO 13053-1:2011 recommends the preferred or best practice for each of the phases of the DMAIC methodology used during the execution of a Six Sigma project. It also recommends how Six Sigma projects should be managed and describes the roles, expertise and training of the personnel involved in such projects. It is applicable to organizations using manufacturing processes as well as service and transactional processes.

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Main informations

Collections

National standards and national normative documents

Publication date

October 2011

Number of pages

39 p.

Reference

NF ISO 13053-1

ICS Codes

03.120.30   Application of statistical methods

Classification index

X06-092-1

Print number

1 - 18/10/2011

International kinship

ISO 13053-1:2011
Sumary
Quantitative methods in process improvement - Six Sigma - Part 1 : DMAIC methodology

ISO 13053-1:2011 describes a methodology for the business improvement methodology known as Six Sigma. The methodology typically comprises five phases: define, measure, analyse, improve and control (DMAIC).

ISO 13053-1:2011 recommends the preferred or best practice for each of the phases of the DMAIC methodology used during the execution of a Six Sigma project. It also recommends how Six Sigma projects should be managed and describes the roles, expertise and training of the personnel involved in such projects. It is applicable to organizations using manufacturing processes as well as service and transactional processes.

Table of contents
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  • Avant-propos
    v
  • Introduction
    vi
  • 1 Domaine d'application
    1
  • 2 Références normatives
    1
  • 3 Symboles et termes abrégés
    1
  • 3.1 Symboles
    1
  • 3.2 Termes abrégés
    2
  • 4 Éléments fondamentaux des projets Six Sigma au sein des entreprises
    3
  • 4.1 Généralités
    3
  • 4.2 Voix du client
    4
  • 4.3 Imputabilité (Accountability)
    4
  • 4.4 Maturité des processus d'une organisation
    4
  • 4.5 Relations avec la norme ISO 9001 sur le management de la qualité
    5
  • 5 Mesures Six Sigma
    6
  • 5.1 Objectif
    6
  • 5.2 Défauts par million d'opportunités (DPMO)
    6
  • 5.3 Score sigma
    7
  • 5.4 Indicateur RTY (Rolled Throughput Yield - rendement utile cumulé)
    8
  • 5.5 Indicateur RR (Return Rate - taux de retour)
    8
  • 5.6 Indicateur NPR (Number of Problem Reports - nombre de rapports de problème)
    8
  • 5.7 OTD (On-time delivery- livraison à temps)
    8
  • 5.8 COPQ (Cost Of Poor Quality- coût de la mauvaise qualité)
    9
  • 6 Personnel de Six Sigma et ses rôles
    9
  • 6.1 Généralités
    9
  • 6.2 Champion
    10
  • 6.3 Gestionnaire de déploiement
    10
  • 6.4 Sponsor de projet
    10
  • 6.5 Master black belt
    11
  • 6.6 Black belt
    11
  • 6.7 Green belt
    12
  • 6.8 Yellow belt
    12
  • 7 Compétences professionnelles minimales requises
    12
  • 8 Exigences minimales de formation Six Sigma
    13
  • 8.1 Formation recommandée
    13
  • 8.2 Exigences de formation des Champions 1 Gestionnaires de déploiement
    14
  • 8.3 Exigences de formation des Sponsors
    14
  • 8.4 Exigences de formation des Master black belts
    14
  • 8.5 Exigences de formation des Black belts
    15
  • 8.6 Exigences de formation des Green belts
    15
  • 8.7 Exigences de formation des Yellow belts
    15
  • 9 Hiérarchisation et sélection d'un projet Six Sigma
    15
  • 9.1 Considérations générales
    15
  • 9.2 Hiérarchisation de projet
    16
  • 9.3 Sélection de projets
    17
  • 10 Méthodologie DMAIC de projet Six Sigma
    19
  • 10.1 Introduction
    19
  • 10.2 Étape de définition
    20
  • 10.3 Étape de mesure
    20
  • 10.4 Étape d'analyse
    21
  • 10.5 Étape d'amélioration
    22
  • 10.6 Étape de contrôle
    22
  • 11 Méthodologie de projet Six Sigma - Outils classiques utilisés
    23
  • 12 Suivi d'un projet Six Sigma
    25
  • 12.1 Généralités
    25
  • 12.2 Revues de fin de phase
    25
  • 12.3 Gestion de projet
    25
  • 12.4 Sessions hebdomadaires de tutorat avec un Master black belt
    25
  • 13 Facteurs essentiels pour la réussite des projets Six Sigma
    25
  • 14 Infrastructures Six Sigma au sein d'une entreprise
    26
  • 14.1 Généralités
    26
  • 14.2 Grand - plus de 1 000 employés sur un site
    26
  • 14.3 Moyen - 250 à 1 000 employés sur un site
    27
  • 14.4 Petit - moins de 250 employés sur un site
    28
  • 14.5 Plusieurs sites
    28
  • Annexe A (informative) Scores sigma
    29
  • Annexe B (informative) Formation
    31
  • Bibliographie
    33
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