NF ISO 13053-2
Quantitative methods in process improvement - Six Sigma - Part 2 : tools and techniques
ISO 13053-2:2011 describes the tools and techniques, illustrated by factsheets, to be used at each phase of the DMAIC approach. The methodology set out in ISO 13053-1 is generic and remains independent of any individual industrial or economic sector. This makes the tools and techniques described in ISO 13053-2:2011 applicable to any sector of activity and any size business seeking to gain a competitive advantage.
ISO 13053-2:2011 describes the tools and techniques, illustrated by factsheets, to be used at each phase of the DMAIC approach.
The methodology set out in ISO 13053-1 is generic and remains independent of any individual industrial or economic sector. This makes the tools and techniques described in ISO 13053-2:2011 applicable to any sector of activity and any size business seeking to gain a competitive advantage.
- Avant-proposv
- Introductionvi
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1 Domaine d'application1
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2 Termes et définitions1
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3 Symboles et abréviations4
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3.1 Symboles4
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3.2 Termes abrégés5
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4 Séquence de processus DMAIC6
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4.1 Étape de définition6
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4.2 Étape de mesure7
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4.3 Étape d'analyse9
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4.4 Étape d'amélioration10
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4.5 Étape de contrôle12
- Annexe A (informative) Fiches-outils14
- Bibliographie46
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