NF ISO 20282-1

NF ISO 20282-1

January 2007
Standard Current

Ease of operation of everyday products - Part 1 : design requirements for context of use and user characteristics

ISO 20282-1:2006 provides requirements and recommendations for the design of easy-to-operate everyday products, where ease of operation addresses a subset of the concept of usability concerned with the user interface by taking account of the relevant user characteristics and the context of use. ISO 20282-1:2006 is intended to be used in the development of everyday products, for which it defines ease of operation, explains which aspects of the context of use are relevant, and describes the characteristics of the intended user population that may influence usability. The intended users of this part of ISO 20282-1:2006 are usability specialists, ergonomists, product designers, interaction designers, product manufacturers and others involved in the design and development of everyday products. ISO 20282-1:2006 is applicable to mechanical and/or electrical products with an interface that a user can operate directly or remotely to gain access to the functions provided. These products fall into at least one of the following categories: consumer products intended for some or all of the general public which are bought, rented or used, and which may be owned by individuals, public organizations, or private companies; consumer products intended to be acquired and used by an individual for personal rather than professional use (e.g. alarm clocks, electric kettles, telephones, electric drills); walk-up-and-use products that provide a service to the general public (such as ticket-vending machines, photocopying machines, fitness equipment); products used in a work environment, but not as part of professional activities (e.g. a coffee machine in an office); products including software that supports the main goals of use of the product (e.g. a CD player). This part of ISO 20282 is not applicable to the following: purely physical products without an interactive user interface (such as a jug or a hammer); products where appearance or fashion is the main goal (such as a watch with no markings); products requiring specialist training, specific skills and/or professional knowledge (such as a musical instrument or a car); standalone software products; products intended to be used for professional activities only.

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Main informations

Collections

National standards and national normative documents

Thematics

Sécurité, Silver économie, Gestion des risques et SST, Accessibilité, QSE

Publication date

January 2007

Number of pages

34 p.

Reference

NF ISO 20282-1

ICS Codes

13.180   Ergonomics

Classification index

X35-131-1

Print number

1 - 16/01/2007

International kinship

Sumary
Ease of operation of everyday products - Part 1 : design requirements for context of use and user characteristics

ISO 20282-1:2006 provides requirements and recommendations for the design of easy-to-operate everyday products, where ease of operation addresses a subset of the concept of usability concerned with the user interface by taking account of the relevant user characteristics and the context of use.

ISO 20282-1:2006 is intended to be used in the development of everyday products, for which it defines ease of operation, explains which aspects of the context of use are relevant, and describes the characteristics of the intended user population that may influence usability.

The intended users of this part of ISO 20282-1:2006 are usability specialists, ergonomists, product designers, interaction designers, product manufacturers and others involved in the design and development of everyday products.

ISO 20282-1:2006 is applicable to mechanical and/or electrical products with an interface that a user can operate directly or remotely to gain access to the functions provided. These products fall into at least one of the following categories: consumer products intended for some or all of the general public which are bought, rented or used, and which may be owned by individuals, public organizations, or private companies; consumer products intended to be acquired and used by an individual for personal rather than professional use (e.g. alarm clocks, electric kettles, telephones, electric drills); walk-up-and-use products that provide a service to the general public (such as ticket-vending machines, photocopying machines, fitness equipment); products used in a work environment, but not as part of professional activities (e.g. a coffee machine in an office); products including software that supports the main goals of use of the product (e.g. a CD player).

This part of ISO 20282 is not applicable to the following: purely physical products without an interactive user interface (such as a jug or a hammer); products where appearance or fashion is the main goal (such as a watch with no markings); products requiring specialist training, specific skills and/or professional knowledge (such as a musical instrument or a car); standalone software products; products intended to be used for professional activities only.

Table of contents
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  • Avant-propos
    iv
  • Introduction
    v
  • 1 Domaine d'application
    1
  • 2 Conformité
    2
  • 3 Termes et définitions
    2
  • 4 Facilité d'emploi
    5
  • 5 Critères pour la revue de détails et la documentation
    6
  • 5.1 Étapes de la revue de détails
    6
  • 5.2 Processus recommandé
    8
  • 5.3 Documentation
    10
  • 6 Contexte d'utilisation
    11
  • 6.1 Objectif(s) principal(aux)
    11
  • 6.2 Facteurs liés à un autre équipement
    11
  • 6.3 Facteurs d'ambiances physiques
    11
  • 6.4 Facteurs sociaux d'environnement
    11
  • 7 Caractéristiques de l'utilisateur
    12
  • 7.1 Généralités
    12
  • 7.2 Caractéristiques psychosociales
    13
  • 7.3 Caractéristiques physicosensorielles
    16
  • 7.4 Données démographiques
    18
  • Annexe A (informative) Caractéristiques de l'utilisateur - Informations supplémentaires
    19
  • Annexe B (informative) Facilité d'emploi comme instanciation de l'utilisabilité telle que définie dans l'ISO 9241-11
    24
  • Bibliographie
    25
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