XP ISO/TS 20282-2
Ease of operation of everyday products - Part 2 : test method for walk-up-and-use products
ISO 20282-2:2006 specifies a test method for measuring the ease of operation of "walk-up-and-use" products. The purpose of the test is to provide a basis for predicting the ease of operation of a walk-up-and-use product, including measures of its effectiveness and efficiency of operation, and the satisfaction of the intended user population in its expected context of use. The intended users of ISO 20282-2:2006 are people with human factors expertise in the design and management of appropriate tests, including manufacturers, suppliers, purchasing organizations or third parties (such as consumer organizations).
ISO 20282-2:2006 specifies a test method for measuring the ease of operation of "walk-up-and-use" products. The purpose of the test is to provide a basis for predicting the ease of operation of a walk-up-and-use product, including measures of its effectiveness and efficiency of operation, and the satisfaction of the intended user population in its expected context of use.
The intended users of ISO 20282-2:2006 are people with human factors expertise in the design and management of appropriate tests, including manufacturers, suppliers, purchasing organizations or third parties (such as consumer organizations).
- Avant-proposiv
- Introductionv
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1 Domaine d'application1
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2 Conformité1
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3 Références normatives1
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4 Termes et définitions2
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5 Objectif des essais de facilité d'emploi5
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6 Mode opératoire d'essai6
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7 Méthode d'essai7
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7.1 Identifier le produit7
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7.2 Spécifier le contexte d'utilisation prévu7
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7.3 Vérifier que le produit est compatible avec les caractéristiques des utilisateurs cibles9
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7.4 Concevoir l'essai9
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7.5 Mesures12
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8 Résultats12
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8.1 Objectifs principaux12
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8.2 Efficacité d'emploi12
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8.3 Efficience d'emploi12
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8.4 Satisfaction eu égard à l'emploi13
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9 Rapport13
- Annexe A (normative) Objectifs du produit14
- Annexe B (informative) Antécédents de la méthode16
- Annexe C (normative) Réunir un échantillon représentatif d'utilisateurs18
- Annexe D (normative) Intervalles de confiance22
- Annexe E (normative) Échelle de satisfaction eu égard à l'emploi25
- Annexe F (normative) Format de présentation des rapports d'essai26
- Annexe G (informative) Retour d'informations sur la présente partie de l'ISO 2028232
- Bibliographie33
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