To be able to place an order, you must identify yourself in the "Connection" area at the top right of your screen. Your access parameters are composed of: an email and a password that you defined during your registration.
If you do not have this information, please refer to the FAQs "Create a customer account"
To modify your account information, you must be logged in (see FAQ How to log in?).
Once logged in, go to your customer area located at the top right of the shop under 'My account'. You are now in your personal space, which includes a section on your left titled 'My information'.
Click on "modify", then in a new window apply the desired changes in the corresponding fields and validate your modifications by clicking on "Save your modifications / Request for modifications".
If you forgot your password, you can reset it just by clicking on "Forgot your password?" in the "connection" area at the top right of your screen.
Then enter your email address that you use to identify yourself and click on "Validate".
You will receive an email to reset your password.
Once you have found the product or service corresponding to your need, choose the language, the format of your choice, the number of users and the options, then click on "ADD TO CART".
When your product is added to the cart, you have the choice between "View your cart" or "Continue shopping".
You can return to your basket later by clicking on the "Basket" button at the top right of your page.
Your basket contains all the selected references, the price, the price after discount if applicable, the quantity and the possibility of modifying and / or deleting the article.
To validate your basket and access the payment click on "Validate my basket" and let yourself be guided.
AFNOR ships the items listed in its catalog within three (3) working days of receiving the order. However, this deadline is given as an indication. For other articles: please consult us.
In case of temporary unavailability of an ordered item (printing standard or foreign standard on order, for example), AFNOR informs the customer of this fact: unless the customer advises otherwise, formulated five (5) working days from from the date of dispatch of the information by AFNOR for remote orders, the order is deemed to be confirmed.
In the event of long-term unavailability (standard under development, standard canceled and not replaced, unknown document, for example), AFNOR informs the customer of this fact: unless the customer advises otherwise, the order is considered canceled.
To be as close as possible to your needs, Afnor éditions provides you with several formats for French standards.
Some standards may not yet exist on all of these formats.
This service, available in digital format, allows you to view, dynamically, the major changes between the standard in force and its last canceled version.
You can quickly identify additions, deletions or modifications to a text, table, figure and formula.
The Redlines + service is offered in HTML and PDF formats, based on the collection of current French standards and in French.
As soon as your payment is validated, access your electronic products in your customer area in the "My products" section. For more information on the customer area, please consult the FAQ "Composition of the customer area".
Once you have ordered, your invoice will be sent to you either by:
The Afnor standards and publishing products store is compatible with all Internet browsers. However for optimal display and performance, we recommend that you update your browser and use the Mozilla Firefox or Google Chrome browsers.
We are working to resolve this issue as soon as possible, please excuse us for this inconvenience.
In the meantime, you can follow this simple procedure to be able to access your AFNOR client account:
Find and consult all of your orders placed online on the AFNOR Boutique. You can view and print the details of each order at any time by clicking on the order number.
You will not find in this space your orders placed directly with the sales administration.
It is in this space that all of your electronic products purchased on the Afnor Éditions store are located. They are therefore accessible to you 7 days a week and 24 hours a day.
In this section you find the last (s) product (s) ordered (s) and you can consult them. It is also here that all of your e-products are archived by category for which you can decide to filter.
Finally, the reader area allows you to access documentary supplements available for some of our works. You just have to copy the identification code appearing in your book on the field "Obtaining code" and to click on "Apply" to download the electronic documents.
You are coming for the first time to the standards and publishing products shop.
Just click on "Register" in the "connection" area at the top right of your screen, and let yourself be guided.
We suggest that you register:
Click on "connection" at the top right of your screen, and choose "Create an account", then "You identify yourself under your company".
Fill in the requested fields, then when you reach the "Company" field of professional information, we will search your company in our database to check if it is already listed there.
To do this, simply type the company name or the siret or the customer code of your company:
If your company is registered with Afnor, you can link your account to that of your company.
In case your company is registered under several subsidiaries / addresses, a list of results will be displayed and you can choose the right one by clicking on "choose".
If it does not exist you can create it by clicking on "Add your company".
Once all the information has been entered, do not forget to click on "Register your registration".
To confirm your connection to the company, a technical check is carried out, in some cases you may be asked for a "company" password.
To obtain it, please contact your company or thank you for contacting our customer advisers at: 0141627644 or via this form
When you create a customer account, you have the choice between two types of identification:
The Standards and Publishing Products account allows you to pay for your purchases on the AFNOR Éditions online store using a prepaid account.
Take advantage of all the advantages of this payment method:
By returning duly completed and signed the form downloadable here , accompanied by a check or transfer, made out to AFNOR addressed to:
AFNOR Editions
Commercial Department
11, rue Francis de Pressensé
93 571 LA PLAINE SAINT-DENIS Cedex
France
Minimum amount for opening a Standards and Publishing Products Account: € 1,000
Minimum restocking amount: € 500
AFNOR opens your Standards and Publishing Products Account within 48 working hours upon receipt of your payment and send you a confirmation email.
Your customer code and password are sent to you for a first order.
In the AFNOR Editions online store (www.boutique.afnor.org), once identified, the balance of your Standards and Publishing Products Account is indicated to you in the "Online Account" section of your personal space. After each order, you receive an invoice which is deemed to have been paid.
If the amount of your order exceeds the balance of your Standards and Publishing Products Account, you will be invited to replenish it to confirm your order.
At any time, you can declare from your personal space one or more other users.
A "Reporting" module is also available in your personal space.
You will find all the orders placed there as well as the e-mail of the person who placed the order.
If you requested it when opening the Standards and Publishing Account, your orders placed through Afnor Editions can be charged to it..
No, AFNOR authorizes a reproduction of the standard only for the natural person who purchased it, for its own use and for a non-commercial purpose.
It is strictly prohibited to send the purchased standard by electronic message for distribution to third parties (suppliers, subcontractors, customers, colleagues, etc.).
Whatever the function used “Attachments”, “Reply to a message” (Reply) or “Forward a message” (Forward), there is an infringement of AFNOR's exclusive reproduction right.
Purchasing standards in the form of PDF files allows you to download and store a copy on your personal computing device. No other reproduction or publication on the Internet of the entire standard or part of it is authorized by AFNOR.
AFNOR authorizes a reproduction of the standard only for the natural person who bought it, for its own use and for a non-commercial purpose.
It is therefore strictly forbidden to photocopy or print the standard purchased for distribution to third parties (suppliers, subcontractors, customers, colleagues, etc.).
Any infringement: reproduction, disclosure, dissemination or any act of use of a standard and / or a normative document not authorized by AFNOR constitutes an infringement. Copyright infringements are penalized (art. L. 335-1 to L. 335-10 of the Intellectual Property Code), the offense of counterfeiting is punishable by a fine of 300,000 euros and 3 years imprisonment.
AFNOR reserves the right to take any action, including legal, that it deems necessary in the context of an infringement of its rights.
No, AFNOR does not authorize the absorption of its intellectual property by so-called “public” artificial intelligence.
More specifically, AFNOR expressly opposes the integration, transmission, absorption in any way whatsoever into artificial intelligence engines or algorithms, of data, whatever their form (content, pages, books, standards, metadata, etc.):
The promo codes are available for certain references and for a limited time.
You can find them on websites dedicated to this type of reduction, as well as in our promotional campaigns (email, newsletter, mail, etc.).
You just need to enter them in the corresponding basket field "Promo code", then click on "RECALCULATE" to get your new rate.
This type of discount may be granted to you under predefined commercial conditions with AFNOR on certain categories of products, particularly by becoming a member.
The payment for the first order must be made by credit card, except for administrations.
For individuals and countries outside the EU, payment for any order placed must be made by credit card.
No payment upon receipt of invoice or by check will be allowed.
The bank cards retained by AFNOR for the payment of your order are to date: VISA, MASTERCARD and EUROCARD.
You choose the type of card when you have opted to pay by bank card.
AFNOR retained the SIPS system of ATOS ORIGIN to validate payments by bank card.
Payment by credit card is secure and protected by the SSL protocol.
It thus protects the personal data of your card exchanged during the verification transaction.
The verification relates to the validity of the card: card not stolen and card not expired, as well as the authorization to debit the account of the card holder of the amount of your order.
In case of validation of the verification transaction, you must return to the AFNOR Boutique to take delivery of your documents in electronic format.
If the verification transaction is not validated, you receive an error message indicating the nature of the problem.
In this case, your order is not confirmed. If necessary, contact the AFNOR Boutique using the form. You are then invited to return to the sales area of ??the AFNOR Boutique.
Payment is made by check or bank transfer upon receipt of the invoice, after an initial payment by credit card (except for administrations).
An invoice is issued for each order placed in the AFNOR boutique.
In the event of multiple deliveries, due to supply problems, a single invoice is issued with the first shipment and each delivery is accompanied by a delivery slip.
AFNOR's bank details for the transfer are:
HSBC Bank Bank
code: 30056
Bank code: 00092
Account number: 00922000180
RIB key: 13
Checks should be sent to: AFNOR 11, rue Francis de Pressensé 93571 La Plaine Saint-Denis Cedex- France
Payment by Standards and Publishing Products account is reserved for the administrator responsible for the account in the company and / or for persons declared and authorized to place orders.
If your company benefits from this payment method, we invite you to contact the administrator who will communicate the rights of access to your company's online account and the procedure to follow to place an order.
AFNOR éditions can give you its name, on request by email.
The account administrator has the option of viewing the transaction history on the account.
The account balance is displayed before and after the current order.
If your account balance reaches 100 €, you are invited to replenish it.
For the management of the online account: its opening, its supply and the advantages which are linked to it, consult the "online account" section of the FAQ.
Please note: an invoice is issued by AFNOR for each order, even if the order is paid for in your standards and publishing products account.
The invoice then mentions the payment on the account and the net to be paid is calculated according to the account balance when the invoice is issued.
The mandatory standards can be consulted free of charge in most AFNOR delegations, CCIs and from the AFNOR Editions store on the online page of the standard concerned.
The system for consulting the standards of compulsory application on the AFNOR Éditions store uses the FileOpen technical solution.
To be able to consult a standard in this format, your workstation must be equipped with the FileOpen plug-in.
If you do not have the plug-in, or if you are not sure of having it then click
HERE to start the installation, the operation will take only a few moments.
Also note that to consult the requested standard, you must first identify yourself on the AFNOR Éditions store.
Mandatory standards are subject, like all standards, to copyright.
The sale of standards makes it possible to finance the development work, as well as the investments linked to their publication (approval, layout, archiving, distribution, etc.).
Without this, the French normative system (but also European and international) could not exist.
By purchasing a standard, you are helping to perpetuate this model, which is regularly valued by professionals and government bodies.
Click HERE to view the list of ICS codes.
To have the complete standard, you may need to obtain both the base standard and its amendment in certain cases. The text of the amendment is useless without the base standard.
The technical content of the additives is not systematically incorporated into the text of the standard, and this choice is made by the standardization committee in charge of the field.
Absolutely, most of the French standards from international sectors, fully reproduce the international ISO standards that they use.
To be sure, see the "Correspondence" paragraph on the first page of a standard.
We remind you that on the product sheets of French standards you can preview a free extract of the standard in HTML format, including the first page.
NF: French standard
NF EN: French standard from European
industries NF ISO: French standard from international
industries NF EN ISO: French standard from International and then European industries.
In other words, it is an international standard which has been adopted at European level and then at French level.
No. It is important to distinguish standardization and certification.
The certification of a company requires an audit carried out by a certification body.
To validate this audit, it is essential to comply with the requirements of the standard relating to the certification that one wishes to obtain.
So it is necessary to buy the standard in order to know its content and specifics.
Type a keyword or reference in the search field at the top, then click on the magnifying glass to start the search. You will obtain the most relevant results by category: Standards, Books, Collections, which you can filter with the left bar "Refine by".
In the AFNOR Boutique, payment by credit card is secured by the SSL protocol.
Electronic transactions are therefore secure thanks to the use of this protocol.
All the information you enter is encrypted.
In addition, our provider for secure payment does not store the data you enter.
You can therefore make your payment by credit card with confidence.
Personal information that you enter in "Your profile", such as your interests, is only used if you have authorized us to send you information related to these interests. At any time, you can modify your personal information or delete your profile.
The information you provide as part of an order is confidential and is never communicated, sold or rented to a third party.
In accordance with article 34 of the law n ° 78-17 Computing and Freedom of 06/01/78, we guarantee you a right of access, modification and deletion of the data which concern you.
To exercise this right or in case you do not wish to be contacted, write to AFNOR, for the attention of the Information System Manager, 11 avenue Francis de Pressensé, 93571, Saint Denis La Plaine Cedex, specifying your name , first name and address.
