AFNOR Editions Online Store

If you benefit from preferential AFNOR terms, here you will find the amount of the discounts given for each product family.
From time to time Afnor Publishing offers you special flash sales accessible from this space.

For prompt and efficient answers to your questions, you can send us messages from this space. Our conversations are stored here and are accessible at any time.
It is important to enter a subject for your email as this will help us process your request more quickly.

Here you can access all the electronic products you have purchased in the Afnor Publishing Online Store. They are therefore accessible 7/7 and 24/24.
The first box shows the most recent product ordered and lets you view it instantly. Below it there is an area where all your e-products are grouped together by category; you can choose to use a filter and display only standards, collections or subscriptions.
If you choose the Alert option when you purchase your standards and your customized or tailor-made collections of standards, you will be informed of any changes made to the documents ordered. Items purchased including this option and their billing date are listed in the e-products space, under "My standards Alerts".
Lastly, the Reader space gives you access to additional documents available for certain of our books, etc. Just type the identification code found in your book into the "Obtain code" field and click on "Apply" to download the electronic documents.

Find and view together all the online orders you have placed in the AFNOR Online Store. You can view and print the detail for each order at any time by clicking on the order number.
In this space you will not find any orders placed directly with Sales Administration.

This is the first time you have visited our online shop selling standards and published materials
All you have to do is click on "Register" in the "LOGIN" zone at the top right of your screen, and follow the instructions.
You can choose to register:
-Personally: you are buying purely for yourself, outside of any professional context
-On behalf of your company: you are buying a product on behalf of your company
If you choose "Login in personally", enter the connection information then click on "Next step" and complete the required fields.
If you wish to register on behalf of your company, please refer to the next FAQ.
When you have registered, you will receive a confirmation email containing the information you need to log in. We advise you to keep this email

Click on "Register" in the "LOGIN" zone at the top right of your screen, and choose "Login on behalf of my company".
At step two, we will search for your company in our database to check that it is already referenced.
For the search to be triggered, simply complete at least one of the three fields marked with a *. You do not have to fill in all the information.
If your company is registered with Afnor, you can attach your account to the company's account.
If your company is registered under several subsidiaries/addresses, a results list will appear and you can choose the right one by clicking on "choose".
Then enter your personal and additional information and then click on "Complete registration".
To confirm your attachment to the company, you will be asked for a "company password". To obtain the password ask your company or contact our Norm'info service on: 0141627644 (Monday to Friday 08.30 to 18.00) or email: boutique-normes@afnor.org

When you create a customer account you can choose between two types of login:
-Personal
This registration type enables you to buy and use a product for yourself, outside of any professional context. For example you may be a private individual, a student, etc.
-On behalf of your company
If you want to order your products on behalf of your company, you can log in on behalf of your company and benefit from any special terms and conditions previously defined by AFNOR.

In both cases, you have personal access to the products and services offered by AFNOR Publishing and you can manage your account independently.

This type of discount can only be offered under terms predefined with AFNOR on certain product categories. If applicable you will find them under "My Benefits" in your customer portal.

Promotional codes are available for certain items and are limited in time.
You can find them on dedicated sites for this type of discount, and in our promotional campaigns (emails, Newsletter, post, etc.). All you need to do is type the relevant codes into the corresponding "Promo code" basket field, then click on "RECALCULATE" to get your new price.

AFNOR currently accepts the following card types for payment of your order: VISA, MASTERCARD and EUROCARD.
You can choose the card type once you have chosen to pay by card.
AFNOR uses ATOS ORIGIN's SIPS system to validate payments by card.
Payment by card is secure and SSL protocol protected. This protects the personal data on your card exchanged during a verification process.
Verification relates to the card's validity: card not stolen and card not expired, and authorization to debit the card holder's account for the amount of your order.
Once the transaction verification is validated, you MUST return to the AFNOR online store to take delivery of your documents in electronic format.
If the transaction verification is not validated, you will receive an error message informing you about the nature of the problem. In this case, your order is not confirmed. If necessary, contact AFNOR online store using the form provided. We then suggest that you return to the Sales space in the AFNOR online store.

Payment is made by cheque or by bank transfer on receipt of invoice.
An invoice is issued for each order placed in the AFNOR online store.
In the case of multiple deliveries, due to supply problems, a single invoice is issued with the first dispatch and each delivery is accompanied by a delivery note.
AFNOR's bank details for the bank transfer are:

• HSBC Bank
• Bank code: 30056
• Branch code: 00092
• Account No: 00922000180
• RIB key: 13

Cheques should be sent to: AFNOR 11, rue Francis de Pressensé 93571 La Plaine Saint-Denis Cedex- France

Payment via the 'Standards and published materials' account is reserved for the administrator responsible for the account in the company and / or declared persons authorized to place orders .
If your company operates this payment method, we ask you to contact the administrator who will inform you about the access rights to your company's online account and the procedure for placing orders.
AFNOR Publishing can give you the administrator's name in reply to a simple email request.
The account administrator can view the history of transactions on the account.
The account balance is displayed before and after an order in progress.
If the balance in your account drops to €100, you are asked to replenish it.
For management of the online account: opening the account, replenishing it and the benefits linked to it, see the "Online account" section of the FAQ.
Note: an invoice is issued by AFNOR on each order, even in the case of an order paid for via your 'Standards and published materials' account. In this case the invoice states the payment on the account and the net amount to be paid is calculated based on the balance in the account on issue of the invoice.

So that we can meet your specific needs, Afnor Publishing provides a number of formats for French standards.
It is possible that some standards are not yet available in all these formats.
1- HTML + PDF + WATCH:
HTML: interactive summary + search function + intra-document searches, viewable from your personal space.
+ PDF: viewable, printable and downloadable from your personal space.
+ Alert in the event of changes to the standard (for a modification).

2- HTML:
NOTE: This format requires the FileOpen plug-in - Click HERE to install it.
HTML: interactive summary + search function + intra-document searches, viewable from your personal space.
+ PDF: viewable and printable from your personal space (cannot be downloaded).

3- CD-ROM: The standard written to CD-ROM will be sent to you by post.

Note also that certain books are available in e-book format. To access, click on the e-book icon visible on the product data sheet when available.

AFNOR normally ships items listed in its catalogue within three (3) working days from receipt of order. However, this time period is given as an indication only. For other items, please ask us.
In the case of temporary unavailability of an ordered item (standard being printed or an order for a foreign standard, for example), AFNOR informs the customer of this fact: unless otherwise notified by the customer within five (5) working days from the date this information is sent by AFNOR for distance orders, the order is considered as confirmed.
In the case of long term unavailability (standard under preparation, standard cancelled and not replaced, unknown document, for example), AFNOR informs the customer of this fact: unless otherwise notified by the customer, the order is considered as cancelled.

When you have found the product or service corresponding to your need, click on "ADD TO BASKET".
Choose the language and format you want.
When your product is added to the basket, you can choose to either "VIEW MY BASKET" or "CONTINUE SHOPPING" You can return to your basket later by clicking the "ORDER" button at the top right of your page.
Your basket contains all the items selected, the price, the price after discount if applicable, the quantity and the option to change and /or remove an item. To confirm your basket and go to payment, click on "NEXT STEP" and follow the instructions.

Once your payment is confirmed, access your electronic products in your customer portal under "My e-products". For more information on the customer portal go to FAQ:"Content of the customer portal".

When you have placed an order, your invoice will be sent by post.
Our billing processing time is 24 hours. The time of receipt will depend on your usual postage times.
After payment, you can view your order in your personal / customer space under "My orders".

Afnor Publishing provides a simple, precise tool to help you direct your searches.
Search by criteria or assisted search lets you progressively filter your need. Start by choosing a category, then other contextual fields will appear depending on your choices. At any time you can click on the "VIEW" icon next to the final results figure.

Our products are classified under 3 search axes: Business area, Theme or Sector of activity.
This makes it simpler for you to progressively direct and refine your searches.
Once you have made this initial selection, displaying all the results for a product type, the left hand menu suggests other selection criteria to help you reduce the number of items further.

Type a key word or reference in the search field located at the top left under the Afnor Publishing Store logo, then click the search icon to launch the search. You will obtain the most relevant results per category: Standards, Books, Collections, which you can then filter using the "Filter by" bar on the left.
To display all results for a category, click on the total results figure shown in blue text.

If you want to refine your search from the start, select a category in the drop-down menu next to the search field then click the search icon.
The results can be sorted by relevance, alphanumerically, by publication date or by number of sales using the "Sort by" drop-down menu.

The search wizard operates in the same way as the criteria-based search.

On the AFNOR online store, payment by card is protected by the SSL protocol.
Electronic transactions are therefore made secure thanks to use of this protocol. All the information you enter is encoded.
In addition, our secure payment service provider does not keep the data you enter.
You can therefore make bank card payments with total confidence.

The personal information you enter in "My profile", such as your areas of interest, are only used if you have authorized us to send you information linked to these areas of interest. You can change your personal data or delete your profile at any time.
The information you give us when you place an order is confidential and is never communicated, sold or hired to a third party.

In accordance with article 34 of law no. 78-17 on Information and Freedoms 06/01/78, we guarantee you the right to access, modify and delete your personal data. To exercise this right or if you no longer wish to be contacted, write to AFNOR, for the attention of the Information Systems Manager, 11 avenue Francis de Pressensé, 93571, Saint Denis La Plaine Cedex, giving your surname, first name and address.

View the list of ICS codes and fields:
Click HERE to view the list of ICS codes .

No. It is important to distinguish between standardization and certification.
Certification of a company requires an audit performed by a certification body.
For the audit to be validated, it is essential that the company conforms to the requirements of the standard relative to the certification you wish to obtain. It is therefore necessary to buy the standard to know the content and specific points.

To possess the complete standard, in some cases you must be able to procure the base standard and any additions to it. The additional text is no use without the base standard.
The technical content of supplements is not necessarily incorporated into the text of a standard, and this choice is made by the standardization commission responsible for the field in question.

NF: French standard
NF EN: French standard developed from European systems
NF ISO: French standard developed from international systems
NF EN ISO: French standard developed from international then European systems. In other words, an international standard that has been reproduced at European level and then at French level.