Expertise management and monitoring - The methodology guide (Version anglaise)
Innovating, anticipating, enhancing, and protecting essential knowledge, so many themes to explore in setting up expertise management, a new approach to knowledge management. Using a master guide, any company preserves a record of its complete range of in-house expertise, distinguishing factors for maintaining a competitive edge. How to identify essential knowledge? How to mobilize experts and make them cooperate in networks? What are the phases for organizing the capitalization of knowledge? The focus of this book is helping companies achieve an expertise management approach based on feedback from Veolia Water Technical Direction. A genuine methodological guide, this book is intended to help managers, knowledge managers and monitoring staff conduct a knowledge capitalization project from A to Z.
Innovating, anticipating, enhancing, and protecting essential knowledge, so many themes to explore in setting up expertise management, a new approach to knowledge management. Using a master guide, any company preserves a record of its complete range of in-house expertise, distinguishing factors for maintaining a competitive edge. How to identify essential knowledge? How to mobilize experts and make them cooperate in networks? What are the phases for organizing the capitalization of knowledge? The focus of this book is helping companies achieve an expertise management approach based on feedback from Veolia Water Technical Direction. A genuine methodological guide, this book is intended to help managers, knowledge managers and monitoring staff conduct a knowledge capitalization project from A to Z.
- The authorsIX
- AcknowledgementsXI
- PrefaceXIII
- ForewordXV
- IntroductionXVII
- PartI
- Grasping the concepts
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1 Why speak of expertise rather than skill?5
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1.1 What is meant by the notion of skill5
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1.2 How do we distinguish between skill and expertise and by what criteria?6
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2 The expert, a key figure11
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2.1 Recognizing the importance of developing loyalty : how is management of experts organized ?13
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2.2 Involving the experts: in what way?15
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2.3 Is one an expert for life?17
- PartII
- Establishing and implementing procedures
- for expertise management
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3 The expertise master guide: "Who knows what"23
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3.1 Building a master guide24
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3.1.1 The areas of activity: generic focus24
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3.1.2 Business sectors: a specific focus24
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3.1.3 The processes that make up a business sector25
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3.1.4 Expertise: targeted focus26
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3.2 To guide you in creating your own master guide30
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3.2.1 Semantics: making choices30
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3.2.2 The mission and expertise: avoiding confusion31
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3.2.3 Terminology: verify its relevance31
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3.3 Expertise management32
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3.3.1 The review of expertise: mandatory ritual33
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4 Structuring knowledge: capitalizing the essential37
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4.1 1st step: evaluate existing documentation38
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4.1.1 Inventory the sources38
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4.1.2 Determine the level of knowledge validation38
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4.1.3 Define the priorities for documenting critical knowledge40
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4.2 2nd step: structure and classify documentation41
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4.2.1 Knowledge structured by collections41
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4.2.2 Knowledge documented and classified according to the master guide of expertise43
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4.3 3rd step: knowledge a resource to be shared45
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5 Monitoring : getting a fix on a company's positioning in its competitive environment49
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5.1 Technology monitoring50
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5.1.1 Structuring monitoring subjects51
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5.1.2 A controlled core of information52
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5.2 Patent monitoring54
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5.3 Monitoring networks: how to run them?58
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5.3.1 Designating a referent expert58
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5.3.2 Integrating the monitor into the dynamics59
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5.3.3 Involving the experts a mandatory prerequisite60
- PartIII
- Sustaining the process
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6 Confronting new challenges65
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6.1 Constraints sources of opportunity65
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6.1.1 Globalization65
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6.1.2 The immediacy of information66
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6.1.3 The era of complexity67
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6.2 Information technologies: the right mix68
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7 Geo-transversality: solutions without borders as part of the answer71
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7.1 Defining tranversality72
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7.1.1 The geo-transversality of people72
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7.1.2 The geo-transversality of knowledge and information73
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7.1.3 Geo-transversality innovation accelerator73
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7.2 The contributory steps74
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7.2.1 Training: catalyst for transferring knowledge74
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7.2.2 Feedback76
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7.2.3 Intellectual property (IP)78
- Conclusion81
- Bibliography85