FD X50-167
FD X50-167

FD X50-167

May 2013
Published document Current

Quality management -- Customer satisfaction -- Guidelines for monitoring and measuring

Le présent document fournit des recommandations pour la définition et la mise en oeuvre de processus de surveillance et de mesure de la satisfaction du client. Il est destiné à être utilisé par les organismes quel que soit leur type, leur taille ou le produit fourni. Il porte sur les clients externes à l''organisme.

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Main informations

Collections

National standards and national normative documents

Thematics

Management et performance

Publication date

May 2013

Number of pages

41 p.

Reference

FD X50-167

ICS Codes

03.120.10   Quality management and quality assurance

International kinship

ISO 10004:2012
Sumary
Quality management -- Customer satisfaction -- Guidelines for monitoring and measuring

Le présent document fournit des recommandations pour la définition et la mise en oeuvre de processus de surveillance et de mesure de la satisfaction du client. Il est destiné à être utilisé par les organismes quel que soit leur type, leur taille ou le produit fourni. Il porte sur les clients externes à l''organisme.
Replaced standards (1)
FD ISO/TS 10004
FD ISO/TS 10004
June 2010
Published document Cancelled
Quality Management - Customer Satisfaction - Guidelines for monitoring and measuring

ISO/TS 10004:2010 provides guidance in defining and implementing processes to monitor and measure customer satisfaction. ISO/TS 10004:2010 is intended for use by organizations regardless of type, size or product provided. The focus of ISO/TS 10004:2010 is on customers external to the organization. ISO/TS 10004:2010 is not intended for certification or contractual purposes, nor is it intended to change any rights or obligations under applicable statutory or regulatory requirements.

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