FD X50-167
FD X50-167

FD X50-167

May 2013
Published document Current

Quality management -- Customer satisfaction -- Guidelines for monitoring and measuring

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Main informations

Collections

National standards and national normative documents

Thematics

Management et performance

Publication date

May 2013

Number of pages

41 p.

Reference

FD X50-167

ICS Codes

03.120.10   Quality management and quality assurance

Print number

1 - juin 2013

International kinship

ISO 10004:2012
Replaced standards (1)
FD ISO/TS 10004
FD ISO/TS 10004
June 2010
Published document Cancelled
Quality Management - Customer Satisfaction - Guidelines for monitoring and measuring

ISO/TS 10004:2010 provides guidance in defining and implementing processes to monitor and measure customer satisfaction. ISO/TS 10004:2010 is intended for use by organizations regardless of type, size or product provided. The focus of ISO/TS 10004:2010 is on customers external to the organization. ISO/TS 10004:2010 is not intended for certification or contractual purposes, nor is it intended to change any rights or obligations under applicable statutory or regulatory requirements.

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