XP CEN/TS 17091

<p>This document provides guidance on crisis management to help organizations plan, establish, maintain, review and continually improve a strategic crisis management capability. This guidance can help any organization to identify and manage a crisis. Elements for consideration include:</p> <p>—    context, core concepts, principles and challenges (see Clause 4);</p> <p>—    developing an organization’s crisis management capability (see Clause 5);</p> <p>—    crisis leadership (see Clause 6);</p> <p>—    the decision-making challenges and complexities facing a crisis team in action (see Clause 7);</p> <p>—    crisis communication (see Clause 8);</p> <p>—    training, validation and learning from crises (see Clause 9).</p> <p>It is applicable to top management with strategic responsibilities for the delivery of a crisis management capability in any organization. It can also be used by those who operate under the direction of top management.</p> <p>This document acknowledges the relationship and interdependencies with various disciplines but is distinct from these topics.</p>