NF EN ISO 22361

NF EN ISO 22361

November 2022
Standard Current

Security and resilience - Crisis management - Guidelines

This document provides guidance on crisis management to help organizations plan, establish, maintain, review and continually improve a strategic crisis management capability. This guidance can help any organization to identify and manage a crisis. Elements for consideration include: —    context, core concepts, principles and challenges (see Clause 4); —    developing an organization’s crisis management capability (see Clause 5); —    crisis leadership (see Clause 6); —    the decision-making challenges and complexities facing a crisis team in action (see Clause 7); —    crisis communication (see Clause 8); —    training, validation and learning from crises (see Clause 9). It is applicable to top management with strategic responsibilities for the delivery of a crisis management capability in any organization. It can also be used by those who operate under the direction of top management. This document acknowledges the relationship and interdependencies with various disciplines but is distinct from these topics.

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Main informations

Collections

National standards and national normative documents

Thematics

Développement durable et RSE, Sécurité, QSE, Management et performance

Publication date

November 2022

Number of pages

48 p.

Reference

NF EN ISO 22361

ICS Codes

03.100.01   Company organization and management in general

Classification index

X52-300

Print number

1

International kinship

ISO 22361:2022

European kinship

EN ISO 22361:2022
Sumary
Security and resilience - Crisis management - Guidelines

This document provides guidance on crisis management to help organizations plan, establish, maintain, review and continually improve a strategic crisis management capability. This guidance can help any organization to identify and manage a crisis. Elements for consideration include:

—    context, core concepts, principles and challenges (see Clause 4);

—    developing an organization’s crisis management capability (see Clause 5);

—    crisis leadership (see Clause 6);

—    the decision-making challenges and complexities facing a crisis team in action (see Clause 7);

—    crisis communication (see Clause 8);

—    training, validation and learning from crises (see Clause 9).

It is applicable to top management with strategic responsibilities for the delivery of a crisis management capability in any organization. It can also be used by those who operate under the direction of top management.

This document acknowledges the relationship and interdependencies with various disciplines but is distinct from these topics.

Replaced standards (1)
XP CEN/TS 17091
August 2019
Standard Cancelled
Crisis management - Guidance for developing a strategic capability

Le présent document contient des recommandations concernant les bonnes pratiques en matière de gestion de crise destinées à aider les décideurs stratégiques d'un organisme à planifier, mettre en oeuvre, établir, exploiter, surveiller, passer en revue, maintenir et améliorer de façon continue une capacité de gestion de crise. Il s'adresse à tous les organismes, quel que soit leur emplacement, leur taille, leur type, leur domaine d'activité, leur structure ou leur secteur. S'il est important d'être conscient des facteurs humains et culturels, qui peuvent être une source de stress lors des activités professionnelles menées individuellement ou en groupe, le présent document n'a pas pour objet d'en examiner en détail les aspects.

Table of contents
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  • 1 Domaine d'application
  • 2 Références normatives
  • 3 Termes et définitions
  • 4 Gestion de crise - Contexte, concepts fondamentaux et principes
  • 5 Construire la capacité de gestion de crise
  • 6 Leadership de crise
  • 7 Prise de décision stratégique lors d'une crise
  • 8 Communication de crise
  • 9 Formation, validation et apprentissage à partir des crises
  • Bibliographie
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