BP X50-191

BP X50-191

September 2003
Repository of best practises Current

Guide for understanding of the ISO 9001 standard for sole accounting practitioners

Le présent document propose une lecture de l'ISO 9001:2000 à l'usage de la profession comptable libérable, tenant compte de ses specificités.

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Main informations

Collections

National standards and national normative documents

Thematics

Management et performance

Publication date

September 2003

Number of pages

53 p.

Reference

BP X50-191

ICS Codes

03.100.60   Accountancy
03.120.10   Quality management and quality assurance

Classification index

X50-191

Print number

1 - 14/08/2003
Sumary
Guide for understanding of the ISO 9001 standard for sole accounting practitioners

Le présent document propose une lecture de l'ISO 9001:2000 à l'usage de la profession comptable libérable, tenant compte de ses specificités.
Table of contents
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  • 0 Introduction
    7
  • Pourquoi ce guide ?
    7
  • Pourquoi une nouvelle édition ?
    7
  • Avertissements
    8
  • Architecture de ce Guide
    8
  • Pour aller plus loin
    8
  • 1 Les fondamentaux de la qualité et de l'ISO
    9
  • 1.1 Qu'en-ce que la qualité ?
    9
  • 1.2 Les normes ISO
    16
  • 2 L'essentiel de l'ISO 9001 dans les cabinets
    21
  • 2.1 Normes professionnelles et normes ISO
    21
  • 2.2 Approche par les processus et amélioration continue
    25
  • 2.3 Satisfaction du client
    29
  • 3 La mise en place de l'ISO 9001 dans les cabinets
    34
  • 3.1 Rôle de la direction
    34
  • 3.2 Le management des ressources
    38
  • 3.3 La réalisation du "produit"
    40
  • 3.4 Mesures, analyses et amélioration
    45
  • 3.5 Système documentaire
    50
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