FD ISO 10008
FD ISO 10008

FD ISO 10008

September 2022
Published document Current

Quality management — Customer satisfaction — Guidance for business-to-consumer electronic commerce transactions

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Main informations

Collections

National standards and national normative documents

Thematics

Management et performance

Publication date

September 2022

Number of pages

48 p.

Reference

FD ISO 10008

ICS Codes

03.100.20   Trade. Commercial function. Marketing
03.100.70   Management systems
03.120.10   Quality management and quality assurance

Print number

1

International kinship

ISO 10008:2022
Replaced standards (1)
FD ISO 10008
FD ISO 10008
July 2013
Standard Cancelled
Quality management — Customer satisfaction — Guidelines for business-to-consumer electronic commerce transactions

Le présent document fournit des lignes directrices relatives à la planification, à la conception, au développement, à la mise en oeuvre, à la maintenance et à l''amélioration d''un système efficace et efficient de transaction de commerce électronique entre commerçant et consommateur au sein d''un organisme.

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