FD ISO 10019
Guidelines for the selection of quality management system consultants and use of their services
ISO 10019:2005 provides guidance for the selection of quality management system consultants and the use of their services.It is intended to assist organizations when selecting a quality management system consultant. It gives guidance on the process for evaluating the competence of a quality management system consultant and provides confidence that the organization's needs and expectations for the consultant's services will be met.
ISO 10019:2005 provides guidance for the selection of quality management system consultants and the use of their services.
It is intended to assist organizations when selecting a quality management system consultant. It gives guidance on the process for evaluating the competence of a quality management system consultant and provides confidence that the organization's needs and expectations for the consultant's services will be met.
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1 Domaine d'application1
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2 Références normatives1
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3 Termes et définitions1
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4 Sélection d'un consultant en systèmes de management de la qualité2
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4.1 Éléments d'entrée relatifs au processus de sélection2
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4.2 Compétences du consultant en systèmes de management de la qualité3
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4.3 Considérations d'ordre déontologique7
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5 Utilisation des services du consultant en systèmes de management de la qualité7
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5.1 Services du consultant7
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5.2 Contrat des services du consultant8
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5.3 Considérations utiles sur les services du consultant8
- Annexe A (informative) Activités types des consultants de système de management de la qualité9
- Annexe B (informative) Évaluation des consultants en systèmes de management de la qualité12
- Bibliographie14
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