FD X50-808

FD X50-808

September 2000
Published document Cancelled

Quality within transportation services - Identification of the quality criteria for passenger transportation - Implementation guide

Le présent document est un guide d'application de la norme XP X 50-805 à certaines situations particulières des services de transport de voyageurs.

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Main informations

Collections

National standards and national normative documents

Thematics

Management et performance

Publication date

September 2000

Number of pages

18 p.

Reference

FD X50-808

ICS Codes

03.120.10   Quality management and quality assurance
03.220.01   Transport in general

Classification index

X50-808

Print number

1 - 25/09/2000
Sumary
Quality within transportation services - Identification of the quality criteria for passenger transportation - Implementation guide

Le présent document est un guide d'application de la norme XP X 50-805 à certaines situations particulières des services de transport de voyageurs.
Table of contents
  • Introduction
    4
  • 1 Domaine d'application
    4
  • 2 Références normatives
    4
  • 3 Termes et définitions
    4
  • 4 Guides d'application
    5
  • 4.1 Lignes de transport terrestres
    5
  • 4.2 Lieux d'échanges
    8
  • 5 Méthodes de mesure de conformité de la qualité de service
    12
  • 5.1 Généralités sur les méthodes applicables aux critères de la norme
    12
  • 5.2 Les groupes de critères fondamentaux
    12
  • 5.3 Caractéristiques d'un bon indicateur qualité mesurable
    13
  • 5.4 Exemple d'utilisation de méthodes d'observation de la conformité
    14
  • 5.5 Échantillonnage
    15
  • Annexe A Choisir une taille d'échantillon à partir d'une marge d'erreur admise et d'un niveau de performance (avec un degré de confiance de 95 %)
    17
  • Annexe B Déterminer une marge d'erreur à partir du niveau de performance et du nombre d'observations (pour un degré de confiance de 95 %)
    18
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