FD X50-808
FD X50-808

FD X50-808

September 2000
Published document Cancelled

Quality within transportation services - Identification of the quality criteria for passenger transportation - Implementation guide

Le présent document est un guide d'application de la norme XP X 50-805 à certaines situations particulières des services de transport de voyageurs.

See more
View the extract New: UPSELL service
Main informations

Collections

National standards and national normative documents

Thematics

Management et performance

Publication date

September 2000

Number of pages

18 p.

Reference

FD X50-808

ICS Codes

03.120.10   Quality management and quality assurance
03.220.01   Transport in general

Classification index

X50-808

Print number

1 - septembre 2000
Sumary
Quality within transportation services - Identification of the quality criteria for passenger transportation - Implementation guide

Le présent document est un guide d'application de la norme XP X 50-805 à certaines situations particulières des services de transport de voyageurs.
Table of contents
  • Introduction
    4
  • 1 Domaine d'application
    4
  • 2 Références normatives
    4
  • 3 Termes et définitions
    4
  • 4 Guides d'application
    5
  • 4.1 Lignes de transport terrestres
    5
  • 4.2 Lieux d'échanges
    8
  • 5 Méthodes de mesure de conformité de la qualité de service
    12
  • 5.1 Généralités sur les méthodes applicables aux critères de la norme
    12
  • 5.2 Les groupes de critères fondamentaux
    12
  • 5.3 Caractéristiques d'un bon indicateur qualité mesurable
    13
  • 5.4 Exemple d'utilisation de méthodes d'observation de la conformité
    14
  • 5.5 Échantillonnage
    15
  • Annexe A Choisir une taille d'échantillon à partir d'une marge d'erreur admise et d'un niveau de performance (avec un degré de confiance de 95 %)
    17
  • Annexe B Déterminer une marge d'erreur à partir du niveau de performance et du nombre d'observations (pour un degré de confiance de 95 %)
    18
ZOOM ON ... the Requirements department

To comply with a standard, you need to quickly understand its issues in order to determine its impact on your activity.

The Requirements department helps you quickly locate within the normative text:

  • mandatory clauses to satisfy,
  • non-essential but useful clauses to know, such as permissions and recommendations.

The identification of these types of clauses is based on the document "ISO/IEC Directives, Part 2 - Principles and rules of structure and drafting of ISO documents" as well as on a constantly enriched list of verbal forms.

With Requirements, quickly access the main part of the normative text!


New: UPSELL service
  • The UPSELL service allows you to easily update one of your standards.
  • With a single click, add a new language, the Requirements or Redline+ service and add one or more additional users.
  • Whether you are in the process of acquiring a standard or it is already available in your personal space, the UPSELL service is available at every stage to help you understand it and implement it within your organization.
Need to identify, monitor and decipher standards?

COBAZ is the simple and effective solution to meet the normative needs related to your activity, in France and abroad.

Available by subscription, CObaz is THE modular solution to compose according to your needs today and tomorrow. Quickly discover CObaz!

Request your free, no-obligation live demo

I discover COBAZ