IEC 61968-8:2015
Collections
International IEC standards
Publication date
May 2015
Number of pages
130 p.
Reference
IEC 61968-8:2015
Print number
1
IEC 61968-8:2015
May 2015
International standard
Current
Application integration at electric utilities - System interfaces for distribution management - Part 8: Interfaces for customer operations
IEC 61968-8:2015 specifies the information content of a set of message types that can be used to support many of the business functions related to customer support. Typical uses of the message types include service request, customer agreement, and trouble management. The purpose is to define a standard for the integration of customer support (CS), which would include customer service, trouble management and point of sale related components integrated with other systems and business functions within the scope of IEC 61968. The scope of this standard is the exchange of information between a customer support system and other systems within the utility enterprise.
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Sumary
Application integration at electric utilities - System interfaces for distribution management - Part 8: Interfaces for customer operations
IEC 61968-8:2015 specifies the information content of a set of message types that can be used to support many of the business functions related to customer support. Typical uses of the message types include service request, customer agreement, and trouble management. The purpose is to define a standard for the integration of customer support (CS), which would include customer service, trouble management and point of sale related components integrated with other systems and business functions within the scope of IEC 61968. The scope of this standard is the exchange of information between a customer support system and other systems within the utility enterprise.
IEC 61968-8:2015 specifies the information content of a set of message types that can be used to support many of the business functions related to customer support. Typical uses of the message types include service request, customer agreement, and trouble management. The purpose is to define a standard for the integration of customer support (CS), which would include customer service, trouble management and point of sale related components integrated with other systems and business functions within the scope of IEC 61968. The scope of this standard is the exchange of information between a customer support system and other systems within the utility enterprise.
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