ISO 7101:2023

Healthcare organization management - Management systems for quality in healthcare organizations - Requirements

The purpose of this document is to provide organizations with requirements to deliver high-quality healthcare and specifies requirements for management systems for quality in healthcare organizations when an organization desires to:

a)       demonstrate its ability to consistently meet service user, stakeholder, and applicable statutory and regulatory requirements;

b)       enhance service user experience during the continuum of care and continually improve healthcare quality; and

c)        create and maintain processes that ensure timely, safe, effective, efficient, equitable, and people-centred care.

The requirements of this document are based on recognized best practices and are intended to be applicable to any organization providing healthcare services, regardless of its type, size, or the services it provides.

To comply with a standard, you need to quickly understand its issues in order to determine its impact on your activity.

The Requirements department helps you quickly locate within the normative text:
- mandatory clauses to satisfy,
- non-essential but useful clauses to know, such as permissions and recommendations.

The identification of these types of clauses is based on the document “ISO / IEC Directives, Part 2 - Principles and rules of structure and drafting of ISO documents ”as well as on a constantly enriched list of verbal forms.

With Requirements, quickly access the main part of the normative text!

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