ISO 9241-110:2020

ISO 9241-110:2020

May 2020
International standard Current

Ergonomics of human-system interaction - Part 110: Interaction principles

This document describes principles for interaction between a user and a system that are formulated in general terms (i.e. independent of situations of use, application, environment or technology). This document provides a framework for applying those interaction principles and the general design recommendations for interactive systems.While this document is applicable to all types of interactive systems, it does not cover the specifics of every application domain (e.g. safety critical systems, collaborative work, artificial intelligence features).It is intended for the following audiences:— analysts of requirements (including market requirements, user requirements, and system requirements);— designers of user interface development tools and style guides to be used by user interface designers and developers;— designers of user interfaces who will apply the guidance during the design activities (either directly, based on training, or by using tools and style guides which incorporate the guidance);— developers who will apply the guidance during the development process;— evaluators who are responsible for ensuring that products meet the general design recommendations contained in this document;— buyers who will reference this document in contracts during product procurement.This document focuses on interaction principles related to the design of interactions between user and interactive system. ISO 9241-112 provides further guidance on the presentation of information.This document does not consider any other aspect of design such as marketing, aesthetics and corporate identity.

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Main informations

Collections

International ISO standards

Thematics

Sécurité, Silver économie, Gestion des risques et SST, Accessibilité, QSE

Publication date

May 2020

Number of pages

32 p.

Reference

ISO 9241-110:2020

ICS Codes

13.180   Ergonomics

Print number

1
Sumary
Ergonomics of human-system interaction - Part 110: Interaction principles

This document describes principles for interaction between a user and a system that are formulated in general terms (i.e. independent of situations of use, application, environment or technology). This document provides a framework for applying those interaction principles and the general design recommendations for interactive systems.

While this document is applicable to all types of interactive systems, it does not cover the specifics of every application domain (e.g. safety critical systems, collaborative work, artificial intelligence features).

It is intended for the following audiences:

— analysts of requirements (including market requirements, user requirements, and system requirements);

— designers of user interface development tools and style guides to be used by user interface designers and developers;

— designers of user interfaces who will apply the guidance during the design activities (either directly, based on training, or by using tools and style guides which incorporate the guidance);

— developers who will apply the guidance during the development process;

— evaluators who are responsible for ensuring that products meet the general design recommendations contained in this document;

— buyers who will reference this document in contracts during product procurement.

This document focuses on interaction principles related to the design of interactions between user and interactive system. ISO 9241-112 provides further guidance on the presentation of information.

This document does not consider any other aspect of design such as marketing, aesthetics and corporate identity.

Replaced standards (1)
ISO 9241-110:2006
April 2006
International standard Cancelled
Ergonomics of human-system interaction - Part 110 : dialogue principles

ISO 9241-110:2006 sets forth ergonomic design principles formulated in general terms (i.e. presented without reference to situations of use, application, environment or technology) and provides a framework for applying those principles to the analysis, design and evaluation of interactive systems. While ISO 9241-110:2006 is applicable to all types of interactive systems, it does not cover the specifics of every context of use (e.g. safety critical systems, collaborative work). It is intended for the following types of users: designers of user interface development tools and style guides to be used by user interface designers; user interface designers, who will apply the guidance during the development process; developers, who will apply the guidance during design and implementation of system functionality; buyers, who will reference it during product procurement; evaluators, who are responsible for ensuring that products meet its recommendations. ISO 9241-110:2006 focuses on dialogue principles related to the ergonomic design of the dialogue between user and interactive system, and does not consider any other aspect of design such as marketing, aesthetics or corporate design. The list of recommendations for each of the dialogue principles is not exhaustive.

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