NF EN 12522
Furniture removal activities - Furniture removal for private individuals - Service specification
Le présent document définit les spécifications du service de déménagement des particuliers, les documents contractuels et règlementaires et les principes régissant les conditions générales de vente de cette prestation.
Le présent document définit les spécifications de la mise en oeuvre du service de déménagement des particuliers spécifié dans le norme NF EN 12522-1:1998. Il décrit les phases d'informations préalables, d'exécution du service et du service après-vente ainsi que les règles d'organisation et de mise en oeuvre de la "Démarche Qualité Déménagement".
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