NF EN 13809

Tourism services - Travel agencies and tour operators - Terminology

Le présent document donne les définitions de termes généralement utilisés dans l'industrie touristique concernant les activités des agences de voyage et voyagistes, dans le but de faciliter la compréhension entre les utilisateurs et les prestataires de services touristiques.

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- non-essential but useful clauses to know, such as permissions and recommendations.

The identification of these types of clauses is based on the document “ISO / IEC Directives, Part 2 - Principles and rules of structure and drafting of ISO documents ”as well as on a constantly enriched list of verbal forms.

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