NF EN 13816

NF EN 13816

September 2002
Standard Current

Transportation - Logistics and services - Public passenger transport - Service quality definition, targeting and measurement

Le présent document a pour principal objet la mise en oeuvre d'une approche qualité de service dans l'exploitation du transport public de voyageurs. Il spécifie les exigences permettant de définir, de cibler et de mesurer la qualité du service.

Main informations

Collections

National standards and national normative documents

Publication date

September 2002

Number of pages

38 p.

Reference

NF EN 13816

ICS Codes

03.120.10   Quality management and quality assurance
03.220.01   Transport in general

Classification index

X50-805

Print number

1 - 07/12/2002

European kinship

EN 13816:2002
Sumary
Transportation - Logistics and services - Public passenger transport - Service quality definition, targeting and measurement

Le présent document a pour principal objet la mise en oeuvre d'une approche qualité de service dans l'exploitation du transport public de voyageurs. Il spécifie les exigences permettant de définir, de cibler et de mesurer la qualité du service.
Replaced standards (1)
XP X50-805
February 2000
Standard Cancelled
Transportation services - Public Passenger Transport - Service quality definition, targeting and measurement

La présente norme expérimentale a pour principal objet la mise en oeuvre d'une approche qualité de service dans l'exploitation du transport public de voyageurs.

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