Postal services - Quality of service - Measurement of the transit time of end-to-end services for bulk mail

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Main informations

Collections

National standards and national normative documents

Publication date

December 2023

Number of pages

125 p.

Reference

NF EN 14534

ICS Codes

03.240 Postal services

Classification index

Z17-035

Print number

European kinship

EN 14534:2023

Replaced standards (1)

NF EN 14534

May 2016

Standard Cancelled

Postal services - Quality of service - Measurement of the transit time of end-to-end services for bulk mail

Le présent document spécifie les méthodes pour mesurer le délai d'acheminement de bout en bout du courrier en nombre, national et transfrontalier, collecté, traité et distribué par des opérateurs de services postaux. Il s'appuie sur des méthodes utilisant des échantillons de bout en bout représentatifs pour tous les types de services de courrier en nombre offerts au client avec des niveaux de service en matière de délai d'acheminement définis. Il spécifie un ensemble d'exigences minimales pour la modélisation d'un système de mesure de la qualité de service du courrier en nombre, impliquant la sélection et l'acheminement de courrier-test envoyé par des entreprises expéditrices et reçu par des panélistes sélectionnés.

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