NF EN 14804

NF EN 14804

October 2005
Standard Current

Language study tour providers - Requirements

Le présent document précise les engagements des organisateurs de séjours linguistiques en matière de prestation de service.

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Main informations

Collections

National standards and national normative documents

Thematics

Silver économie

Publication date

October 2005

Number of pages

16 p.

Reference

NF EN 14804

ICS Codes

03.080.30   Services for consumers
03.100.30   Management of human resources
03.180   Education
03.200.01   Leisure and tourism in general

Classification index

X50-055

Print number

1 - 04/10/2005

European kinship

EN 14804:2005
Sumary
Language study tour providers - Requirements

Le présent document précise les engagements des organisateurs de séjours linguistiques en matière de prestation de service.
Replaced standards (1)
NF X50-055
April 2000
Standard Cancelled
Language study holidays - Organisers of language study holidays - Service delivery service specifications and performance levels

Le présent document précise les engagements des organisateurs de séjours linguistiques en matière de prestation de service, et les niveaux de performances du service.

Standard replaced by (1)
NF X50-055
April 2000
Standard Cancelled
Language study holidays - Organisers of language study holidays - Service delivery service specifications and performance levels

Le présent document précise les engagements des organisateurs de séjours linguistiques en matière de prestation de service, et les niveaux de performances du service.

Table of contents
  • Avant-propos
    3
  • Introduction
    4
  • 1 Domaine d'application
    4
  • 2 Termes et définitions
    4
  • 3 Informations fournies
    5
  • 3.1 Généralités
    5
  • 3.2 Informations à fournir avant l'inscription
    5
  • 3.3 Informations à fournir avant le départ
    7
  • 3.4 Informations à fournir à l'arrivée
    7
  • 4 Prestations de services
    8
  • 4.1 Direction et gestion
    8
  • 4.2 Enseignement
    8
  • 4.3 Hébergement
    10
  • 4.4 Loisirs
    12
  • 4.5 Assistance (y compris l'assistance aux mineurs)
    12
  • 4.6 Responsables de groupe
    13
  • 4.7 Satisfaction du client et/ou des participants
    14
  • 4.8 Assurance de responsabilité civile
    14
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