Public passenger transport - Basic requirements and recommendations for systems that measure delivered service quality

Le présent document concerne les mesures de qualité de service réalisée dans le domaine du transport public de voyageurs. Il donne des prescriptions et des recommandations sur la construction du système de mesure des indicateurs de qualité de service réalisée, dans le cadre de la Norme européenne EN 13816. Ces prescriptions et recommandations s'appliquent, que les mesures soient réalisées par le prestataire du service lui-même, ou par une tierce partie.

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Main informations

Collections

National standards and national normative documents

Thematics

Management et performance

Publication date

July 2006

Number of pages

22 p.

Reference

NF EN 15140

ICS Codes

03.120.10 Quality management and quality assurance

03.220.01 Transport in general

Classification index

X50-811

Print number

1 - juin 2006

European kinship

EN 15140:2006

Sumary

Public passenger transport - Basic requirements and recommendations for systems that measure delivered service quality

Le présent document concerne les mesures de qualité de service réalisée dans le domaine du transport public de voyageurs. Il donne des prescriptions et des recommandations sur la construction du système de mesure des indicateurs de qualité de service réalisée, dans le cadre de la Norme européenne EN 13816. Ces prescriptions et recommandations s'appliquent, que les mesures soient réalisées par le prestataire du service lui-même, ou par une tierce partie.

Table of contents

Avant-propos
3
Introduction
4
1 Domaine d'application
4
2 Références normatives
4
3 Termes et définitions
4
4 Exigences
5
5 Recommandations
6
Annexe A (informative) Exemples
8

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