NF EN 17371-3

Provision of services - Part 3 : management of Performance Measurement - Guidance on the mechanism to measure performance as part of service contracts

Le présent document fournit des recommandations sur la mise en place d'un mécanisme de management de la mesure de la performance dans le cadre d'un contrat de services complet. Il s'applique à tout organisme, quels que soient son type ou sa taille, aux acheteurs de services et aux prestataires de services qui peuvent être internes ou extérieurs à l'organisme des acheteurs de services. Il ne s'applique pas aux contrats de services entre entreprises et particuliers (B2C) , ni aux marchés de travaux.

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