NF EN 60300-3-16

Dependability management - Part 3-16 : application guide - Guideline for the specification of maintenance support services

Le présent document décrit un cadre de travail pour la spécification des services liés au support de maintenance des produits, systèmes et équipements qui sont effectués pendant la phase d'utilisation et de maintenance. Le but de ce document est de souligner, de manière générique, le développement des accords pour les services de support de maintenance, de même que les lignes directrices pour la gestion et le contrôle de ces accords par l'entreprise et le fournisseur de service.

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