NF EN ISO 9000

NF EN ISO 9000

October 2015
Standard Current

Quality management systems - Fundamentals and vocabulary

 ISO 9000:2015 describes the fundamental concepts and principles of quality management which are universally applicable to the following:organizations seeking sustained success through the implementation of a quality management system;customers seeking confidence in an organization's ability to consistently provide products and services conforming to their requirements;organizations seeking confidence in their supply chain that their product and service requirements will be met;organizations and interested parties seeking to improve communication through a common understanding of the vocabulary used in quality management;organizations performing conformity assessments against the requirements of ISO 9001;providers of training, assessment or advice in quality management;developers of related standards.ISO 9000:2015 specifies the terms and definitions that apply to all quality management and quality management system standards developed by ISO/TC 176.

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Main informations

Collections

National standards and national normative documents

Thematics

Qualité - audit - lean, Management et performance, QSE

Publication date

October 2015

Number of pages

63 p.

Reference

NF EN ISO 9000

ICS Codes

01.040.03   Services. Company organization, management and quality. Administration. Transport. Sociology. (Vocabularies)
03.100.70   Management systems
03.120.10   Quality management and quality assurance

Classification index

X50-130

Print number

1

International kinship

ISO 9000:2015

European kinship

EN ISO 9000:2015
Sumary
Quality management systems - Fundamentals and vocabulary

 

ISO 9000:2015 describes the fundamental concepts and principles of quality management which are universally applicable to the following:

  • organizations seeking sustained success through the implementation of a quality management system;
  • customers seeking confidence in an organization's ability to consistently provide products and services conforming to their requirements;
  • organizations seeking confidence in their supply chain that their product and service requirements will be met;
  • organizations and interested parties seeking to improve communication through a common understanding of the vocabulary used in quality management;
  • organizations performing conformity assessments against the requirements of ISO 9001;
  • providers of training, assessment or advice in quality management;
  • developers of related standards.

ISO 9000:2015 specifies the terms and definitions that apply to all quality management and quality management system standards developed by ISO/TC 176.

Replaced standards (1)
NF EN ISO 9000
October 2005
Standard Cancelled
Quality management systems - Fundamentals and vocabulary

ISO 9000:2005 describes fundamentals of quality management systems, which form the subject of the ISO 9000 family, and defines related terms. It is applicable to the following: a) organizations seeking advantage through the implementation of a quality management system; b) organizations seeking confidence from their suppliers that their product requirements will be satisfied; c) users of the products; d) those concerned with a mutual understanding of the terminology used in quality management (e.g. suppliers, customers, regulators); e) those internal or external to the organization who assess the quality management system or audit it for conformity with the requirements of ISO 9001 (e.g. auditors, regulators, certification/registration bodies); f) those internal or external to the organization who give advice or training on the quality management system appropriate to that organization; g) developers of related standards.

Table of contents
  • Avant-propos
    iv
  • Introduction
    v
  • 1 Domaine d'application
    1
  • 2 Concepts fondamentaux et principes du management de la qualité
    1
  • 2.1 Généralités
    1
  • 2.2 Concepts fondamentaux
    2
  • 2.3 Principes de management de la qualité
    3
  • 2.4 Développement du SMQ en appliquant les concepts fondamentaux et les principes essentiels
    9
  • 3 Termes et définitions
    11
  • 3.1 Termes relatifs à une personne ou au personnel
    11
  • 3.2 Termes relatifs à l'organisme
    12
  • 3.3 Termes relatifs à l'activité
    14
  • 3.4 Termes relatifs au processus
    16
  • 3.5 Termes relatifs au système
    17
  • 3.6 Termes relatifs aux exigences
    19
  • 3.7 Termes relatifs aux résultats
    21
  • 3.8 Termes relatifs aux données, aux informations et aux documents
    24
  • 3.9 Termes relatifs au client
    26
  • 3.10 Termes relatifs aux caractéristiques
    27
  • 3.11 Termes relatifs à la détermination
    28
  • 3.12 Termes relatifs à l'action
    30
  • 3.13 Termes relatifs à l'audit
    31
  • Annexe A (informative) Relations entre les concepts et représentation graphique
    35
  • Bibliographie
    49
  • Index alphabétique des termes
    51
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