NF EN ISO 9001

ISO 9001:2000 specifies requirements for a quality management system where an organization needs to demonstrate its ability to consistently provide product that meets customer and applicable regulatory requirements, and aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable regulatory requirements. All requirements of this International Standard are generic and are intended to be applicable to all organizations, regardless of type, size and product provided. Where any requirement(s) of this International Standard cannot be applied due to the nature of an organization and its product, this can be considered for exclusion. Where exclusions are made, claims of conformity to this International Standard are not acceptable unless these exclusions are limited to requirements within clause 7, and such exclusions do not affect the organization's ability, or responsibility, to provide product that meets customer and applicable regulatory requirements.

Le présent document spécifie les exigences relatives au système de management de la qualité lorsqu''un organisme : a) doit démontrer son aptitude à fournir constamment un produit ou service conforme aux exigences des clients et aux exigences légales et réglementaires applicables ; et b) vise à accroître la satisfaction de ses clients par l''application efficace du système, y compris les processus pour l''amélioration du système et l''assurance de la conformité aux exigences des clients et aux exigences légales et réglementaires applicables. Toutes les exigences du présent document sont génériques et prévues pour s''appliquer à tout organisme, quels que soient son type, sa taille et le produit ou service fourni.