NF EN ISO 9001

NF EN ISO 9001

November 2008
Standard Cancelled

Quality management systems - Requirements

ISO 9001:2008 specifies requirements for a quality management system where an organization needs to demonstrate its ability to consistently provide product that meets customer and applicable statutory and regulatory requirements, and aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements. All requirements of ISO 9001:2008 are generic and are intended to be applicable to all organizations, regardless of type, size and product provided. Where any requirement(s) of ISO 9001:2008 cannot be applied due to the nature of an organization and its product, this can be considered for exclusion. Where exclusions are made, claims of conformity to ISO 9001:2008 are not acceptable unless these exclusions are limited to requirements within Clause 7, and such exclusions do not affect the organization's ability, or responsibility, to provide product that meets customer and applicable statutory and regulatory requirements.

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Main informations

Collections

National standards and national normative documents

Thematics

Management et performance

Publication date

November 2008

Number of pages

43 p.

Reference

NF EN ISO 9001

ICS Codes

03.100.70   Management systems
03.120.10   Quality management and quality assurance

Classification index

X50-131

Print number

3 - 01/09/2009

International kinship

ISO 9001:2008

European kinship

EN ISO 9001:2008
Sumary
Quality management systems - Requirements

ISO 9001:2008 specifies requirements for a quality management system where an organization

  • needs to demonstrate its ability to consistently provide product that meets customer and applicable statutory and regulatory requirements, and
  • aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.

All requirements of ISO 9001:2008 are generic and are intended to be applicable to all organizations, regardless of type, size and product provided.

Where any requirement(s) of ISO 9001:2008 cannot be applied due to the nature of an organization and its product, this can be considered for exclusion.

Where exclusions are made, claims of conformity to ISO 9001:2008 are not acceptable unless these exclusions are limited to requirements within Clause 7, and such exclusions do not affect the organization's ability, or responsibility, to provide product that meets customer and applicable statutory and regulatory requirements.

Replaced standards (1)
NF EN ISO 9001
December 2000
Standard Cancelled
Quality management systems - Requirements

<p>ISO 9001:2000 specifies requirements for a quality management system where an organization</p> <ol><li>needs to demonstrate its ability to consistently provide product that meets customer and applicable regulatory requirements, and </li><li>aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable regulatory requirements.</li></ol> <p>All requirements of this International Standard are generic and are intended to be applicable to all organizations, regardless of type, size and product provided.</p> <p>Where any requirement(s) of this International Standard cannot be applied due to the nature of an organization and its product, this can be considered for exclusion.</p> <p>Where exclusions are made, claims of conformity to this International Standard are not acceptable unless these exclusions are limited to requirements within clause 7, and such exclusions do not affect the organization's ability, or responsibility, to provide product that meets customer and applicable regulatory requirements.</p>

Standard replaced by (1)
NF EN ISO 9001
October 2015
Standard Current
Quality management systems - Requirements

<p>ISO 9001:2015 specifies requirements for a quality management system when an organization:</p> <p>a) needs to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements, and</p> <p>b) aims to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.</p> <p>All the requirements of ISO 9001:2015 are generic and are intended to be applicable to any organization, regardless of its type or size, or the products and services it provides.</p>

Table of contents
View the extract
  • 1 Domaine d'application
    1
  • 1.1 Généralités
    1
  • 1.2 Périmètre d'application
    1
  • 2 Références normatives
    1
  • 3 Termes et définitions
    1
  • 4 Système de management de la qualité
    2
  • 4.1 Exigences générales
    2
  • 4.2 Exigences relatives à la documentation
    2
  • 5 Responsabilité de la direction
    4
  • 5.1 Engagement de la direction
    4
  • 5.2 Écoute client
    4
  • 5.3 Politique qualité
    4
  • 5.4 Planification
    4
  • 5.5 Responsabilité, autorité et communication
    5
  • 5.6 Revue de direction
    5
  • 6 Management des ressources
    6
  • 6.1 Mise à disposition des ressources
    6
  • 6.2 Ressources humaines
    6
  • 6.3 Infrastructures
    6
  • 6.4 Environnement de travail
    7
  • 7 Réalisation du produit
    7
  • 7.1 Planification de la réalisation du produit
    7
  • 7.2 Processus relatifs aux clients
    7
  • 7.3 Conception et développement
    8
  • 7.4 Achats
    10
  • 7.5 Production et préparation du service
    10
  • 7.6 Maîtrise des équipements de surveillance et de mesure
    11
  • 8 Mesure, analyse et amélioration
    12
  • 8.1 Généralités
    12
  • 8.2 Surveillance et mesurage
    12
  • 8.3 Maîtrise du produit non conforme
    13
  • 8.4 Analyse des données
    14
  • 8.5 Amélioration
    14
  • Annexe A (informative) Correspondance entre l'ISO 9001:2008 et l'ISO 14001:2004
    16
  • Annexe B (informative) Mises à jour pour refléter les différences entre l'ISO 9001:2000 et l'ISO 9001:2008
    21
  • Bibliographie
    28
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