NF EN ISO 9001
NF EN ISO 9001

NF EN ISO 9001

October 2015
Standard Current

Quality management systems - Requirements

ISO 9001:2015 specifies requirements for a quality management system when an organization: a) needs to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements, and b) aims to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements. All the requirements of ISO 9001:2015 are generic and are intended to be applicable to any organization, regardless of its type or size, or the products and services it provides.

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Main informations

Collections

National standards and national normative documents

Thematics

Management et performance

Publication date

September 2015

Number of pages

45 p.

Reference

NF EN ISO 9001

ICS Codes

03.100.70   Management systems
03.120.10   Quality management and quality assurance

Classification index

X50-131

Print number

1

International kinship

ISO 9001:2015

European kinship

EN ISO 9001:2015
Sumary
Quality management systems - Requirements

ISO 9001:2015 specifies requirements for a quality management system when an organization:

a) needs to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements, and

b) aims to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.

All the requirements of ISO 9001:2015 are generic and are intended to be applicable to any organization, regardless of its type or size, or the products and services it provides.

Replaced standards (1)
NF EN ISO 9001
NF EN ISO 9001
November 2008
Standard Cancelled
Quality management systems - Requirements

Le présent document spécifie les exigences relatives au système de management de la qualité lorsqu'un organisme doit démontrer son aptitude à fournir régulièrement un produit conforme aux exigences des clients et aux exigences légales et réglementaires applicables, mais aussi lorsqu'il vise à accroître la satisfaction de ses clients par l'application efficace du système, y compris les processus pour l'amélioration continue du système et l'assurance de la conformité aux exigences des clients et aux exigences légales et réglementaires applicables. Le présent document peut être utilisé par les organismes en interne ou à des fins de certification ou contractuelles. Les principes de management de la qualité présentés dans la NF EN ISO 9000 et la NF EN ISO 9004 ont été pris en compte au cours du développement du présent document. Les normes NF EN ISO 9001 et NF EN ISO 9004 sont des normes de système de management de la qualité élaborées de manière à se compléter l'une l'autre, elles peuvent cependant être utilisées séparément. Lors de l'élaboration du présent document, les dispositions de la NF EN ISO 14001:2004 ont été prises en considération comme il convient dans le but de renforcer la compatibilité des deux normes au profit des utilisateurs.

Table of contents
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  • Avant-propos
    v
  • Introduction
    vi
  • 1 Domaine d'application
    1
  • 2 Références normatives
    1
  • 3 Termes et définitions
    1
  • 4 Contexte de l'organisme
    1
  • 4.1 Compréhension de l'organisme et de son contexte
    1
  • 4.2 Compréhension des besoins et des attentes des parties intéressées
    2
  • 4.3 Détermination du domaine d'application du système de management de la qualité
    2
  • 4.4 Système de management de la qualité et ses processus
    2
  • 5 Leadership
    3
  • 5.1 Leadership et engagement
    3
  • 5.2 Politique
    4
  • 5.3 Rôles, responsabilités et autorités au sein de l'organisme
    4
  • 6 Planification
    5
  • 6.1 Actions à mettre en oeuvre face aux risques et opportunités
    5
  • 6.2 Objectifs qualité et planification des actions pour les atteindre
    5
  • 6.3 Planification des modifications
    6
  • 7 Support
    6
  • 7.1 Ressources
    6
  • 7.2 Compétences
    8
  • 7.3 Sensibilisation
    8
  • 7.4 Communication
    8
  • 7.5 Informations documentées
    9
  • 8 Réalisation des activités opérationnelles
    10
  • 8.1 Planification et maîtrise opérationnelles
    10
  • 8.2 Exigences relatives aux produits et services
    10
  • 8.3 Conception et développement de produits et services
    11
  • 8.4 Maîtrise des processus, produits et services fournis par des prestataires externes
    13
  • 8.5 Production et prestation de service
    15
  • 8.6 Libération des produits et services
    16
  • 8.7 Maîtrise des éléments de sortie non conformes
    17
  • 9 Évaluation des performances
    17
  • 9.1 Surveillance, mesure, analyse et évaluation
    17
  • 9.2 Audit interne
    18
  • 9.3 Revue de direction
    19
  • 10 Amélioration
    20
  • 10.1 Généralités
    20
  • 10.2 Non-conformité et action corrective
    20
  • 10.3 Amélioration continue
    20
  • Annexe A (informative) Clarifications concernant la nouvelle structure, la terminologie et les concepts
    22
  • Annexe B (informative) Autres Normes internationales relatives au management de la qualité et aux systèmes de management de la qualité élaborées par l'ISO/TC 176
    26
  • Bibliographie
    30
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