NF EN ISO 9001

La présente norme, qui fait partie d'une série de trois normes sur les systèmes qualité (NF EN 29001, NF EN 29002 et NF EN 29003), définit un modèle type d'assurance de la qualité dans les relations client-fournisseur. Dans un cadre contractuel, elle est applicable lorsque la conformité à des exigences spécifiées est à assurer par le fournisseur pendant plusieurs phases qui peuvent comprendre la conception, le développement, la production, l'installation et le soutien après la vente.

ISO 9001:2000 specifies requirements for a quality management system where an organization needs to demonstrate its ability to consistently provide product that meets customer and applicable regulatory requirements, and aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable regulatory requirements. All requirements of this International Standard are generic and are intended to be applicable to all organizations, regardless of type, size and product provided. Where any requirement(s) of this International Standard cannot be applied due to the nature of an organization and its product, this can be considered for exclusion. Where exclusions are made, claims of conformity to this International Standard are not acceptable unless these exclusions are limited to requirements within clause 7, and such exclusions do not affect the organization's ability, or responsibility, to provide product that meets customer and applicable regulatory requirements.