NF EN ISO 9004

NF EN ISO 9004

April 2018
Standard Current

Quality management - Quality of an organization - Guidance to achieve sustained success

ISO 9004:2018 gives guidelines for enhancing an organization's ability to achieve sustained success. This guidance is consistent with the quality management principles given in ISO 9000:2015.ISO 9004:2018 provides a self-assessment tool to review the extent to which the organization has adopted the concepts in this document.ISO 9004:2018 is applicable to any organization, regardless of its size, type and activity.

See more
View the extract
Main informations

Collections

National standards and national normative documents

Thematics

Management et performance

Publication date

April 2018

Number of pages

71 p.

Reference

NF EN ISO 9004

ICS Codes

03.120.10   Quality management and quality assurance

Classification index

X50-122

Print number

1

International kinship

ISO 9004:2018

European kinship

EN ISO 9004:2018
Sumary
Quality management - Quality of an organization - Guidance to achieve sustained success

ISO 9004:2018 gives guidelines for enhancing an organization's ability to achieve sustained success. This guidance is consistent with the quality management principles given in ISO 9000:2015.

ISO 9004:2018 provides a self-assessment tool to review the extent to which the organization has adopted the concepts in this document.

ISO 9004:2018 is applicable to any organization, regardless of its size, type and activity.

Replaced standards (1)
NF EN ISO 9004
December 2009
Standard Cancelled
Managing for the sustained success of an organization - A quality management approach

ISO 9004:2009 provides guidance to organizations to support the achievement of sustained success by a quality management approach. It is applicable to any organization, regardless of size, type and activity. ISO 9004:2009 is not intended for certification, regulatory or contractual use.

Table of contents
  • 1 Domaine d'application
  • 2 Références normatives
  • 3 Termes et définitions
  • 4 Qualité d'un organisme et performances durables
  • 5 Contexte d'un organisme
  • 6 Identité d'un organisme
  • 7 Leadership
  • 8 Management des processus
  • 9 Management des ressources
  • 10 Analyse et évaluation des performances d'un organisme
  • 11 Amélioration, apprentissage et innovation
  • Annexe A Outil d'auto-évaluation
  • Bibliographie
ZOOM ON ... the Requirements department
To comply with a standard, you need to quickly understand its issues in order to determine its impact on your activity.

The Requirements department helps you quickly locate within the normative text:
- mandatory clauses to satisfy,
- non-essential but useful clauses to know, such as permissions and recommendations.

The identification of these types of clauses is based on the document “ISO / IEC Directives, Part 2 - Principles and rules of structure and drafting of ISO documents ”as well as on a constantly enriched list of verbal forms.

With Requirements, quickly access the main part of the normative text!

With Requirements, quickly access the main part of the normative text!
What is the Redline format?
The Redline + service - standards comparator allows you to easily and simply identify major changes between the current standard and its last canceled version.

At a glance, you will be able to identify the additions, deletions or modifications to a text, table, figure and formula.
At a glance, you will be able to identify the additions, deletions or modifications to a text, table, figure and formula

The Redlines + service is offered to you on the collection of French standards in force, in French language and in HTML and PDF format.

For an overview of the service, click on View a standard in redline format
Need to identify, monitor and decipher standards?

COBAZ is the simple and effective solution to meet the normative needs related to your activity, in France and abroad.

Available by subscription, CObaz is THE modular solution to compose according to your needs today and tomorrow. Quickly discover CObaz!

Request your free, no-obligation live demo

I discover COBAZ