NF EN ISO 9241-11

NF EN ISO 9241-11

May 2018
Standard Current

Ergonomics of human-system interaction - Part 11 : usability : Definitions and concepts

ISO 9241-11:2018 provides a framework for understanding the concept of usability and applying it to situations where people use interactive systems, and other types of systems (including built environments), and products (including industrial and consumer products) and services (including technical and personal services).NOTE In this document, the phrase "object of interest" refers to the system, product or service for which usability is being considered (see 8.1).ISO 9241-11:2018:- explains that usability is an outcome of use;- defines key terms and concepts;- identifies the fundamentals of usability; and- explains the application of the concept of usability.ISO 9241-11:2018 does not describe specific processes or methods for taking account of usability in design development or evaluation.The intended users of this document include:- usability/ergonomics/human factors professionals;- designers and developers of systems, products and services;- quality assurance personnel;- public and corporate purchasers; and- consumer organizations.The most common applications of this document are in design and evaluation.

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Main informations

Collections

National standards and national normative documents

Thematics

Sécurité, Silver économie, Gestion des risques et SST, Accessibilité, QSE

Publication date

May 2018

Number of pages

39 p.

Reference

NF EN ISO 9241-11

ICS Codes

13.180   Ergonomics
35.180   IT terminal and other peripheral equipment

Classification index

X35-122-11

Print number

1

International kinship

ISO 9241-11:2018

European kinship

EN ISO 9241-11:2018
Sumary
Ergonomics of human-system interaction - Part 11 : usability : Definitions and concepts

ISO 9241-11:2018 provides a framework for understanding the concept of usability and applying it to situations where people use interactive systems, and other types of systems (including built environments), and products (including industrial and consumer products) and services (including technical and personal services).

NOTE In this document, the phrase "object of interest" refers to the system, product or service for which usability is being considered (see 8.1).

ISO 9241-11:2018:

- explains that usability is an outcome of use;

- defines key terms and concepts;

- identifies the fundamentals of usability; and

- explains the application of the concept of usability.

ISO 9241-11:2018 does not describe specific processes or methods for taking account of usability in design development or evaluation.

The intended users of this document include:

- usability/ergonomics/human factors professionals;

- designers and developers of systems, products and services;

- quality assurance personnel;

- public and corporate purchasers; and

- consumer organizations.

The most common applications of this document are in design and evaluation.

Replaced standards (1)
NF EN ISO 9241-11
June 1998
Standard Cancelled
Ergonomic requirements for office work with visual display terminals (VDTs). Part 11 : guidance on usability.

Le présent document constitue la onzième partie de la norme NF EN ISO 9241 sur les exigences ergonomiques des terminaux à écran de visualisation utilisés pour les tâches de bureau. Il définit l'utilisabilité et permet d'identifier les informations à prendre en compte pour la spécification et l'évaluation de l'utilisabilité en termes de mesure des performances et de la satisfaction de l'utilisateur.

Table of contents
  • Avant-propos
  • 1 Domaine d'application
  • 2 Références normatives
  • 3 Termes et définitions
  • 4 Argumentaire et avantages de l'utilisabilité
  • 5 Utilisabilité dans un contexte d'utilisation
  • 6 Résultats de l'utilisation
  • 7 Contexte d'utilisation
  • 8 Application du concept d'utilisabilité
  • Annexe A (informative) Relation entre l'utilisabilité et d'autres concepts
  • Annexe B (informative) Mesurage de l'utilisabilité
  • Bibliographie
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