NF EN ISO/IEC 19796-1
Information Technology - Learning, education and training - Quality management, assurance and metrics - Part 1 : general approach
ISO/IEC 19796-1:2005 is a framework to describe, compare, analyse, and implement quality management and quality assurance approaches. It will serve to compare different existing approaches and to harmonize these towards a common quality model. The main aspect is the Reference Framework for the Description of Quality Approaches (RFDQ). ISO/IEC 19796-1:2005 consists of the following items: description scheme for quality management;process model defining the basic processes to be considered when managing quality in the field of ICT-supported learning, education, and training;conformance statement for the description format. For a better understanding of ISO/IEC 19796-1:2005, several annexes show samples of its use. The annexes are based on the French 'Code of Practice in e-Learning' (AFNOR Z 76-001) and German DIN PAS 1032-1. Additionally, an annex on Reference Quality Criteria (RQC) is included. These criteria serve as reference criteria for the analysis and evaluation of learning resources and scenarios. These criteria are also not a quality assessment approach itself, but a framework to compare different quality assurance and quality assessment approaches. Additionally, several examples of use are shown, such as specific quality objectives (e.g. metadata quality) and guidelines. ISO/IEC 19796-1:2005 is only the first step towards a harmonized quality framework; the next step is to define quality instruments and metrics in order to provide a complete quality approach. It is planned to begin the work on the full quality approach as the second part of the QA activity.
ISO/IEC 19796-1:2005 is a framework to describe, compare, analyse, and implement quality management and quality assurance approaches. It will serve to compare different existing approaches and to harmonize these towards a common quality model. The main aspect is the Reference Framework for the Description of Quality Approaches (RFDQ).
ISO/IEC 19796-1:2005 consists of the following items:
- description scheme for quality management;
- process model defining the basic processes to be considered when managing quality in the field of ICT-supported learning, education, and training;
- conformance statement for the description format.
For a better understanding of ISO/IEC 19796-1:2005, several annexes show samples of its use. The annexes are based on the French 'Code of Practice in e-Learning' (AFNOR Z 76-001) and German DIN PAS 1032-1. Additionally, an annex on Reference Quality Criteria (RQC) is included. These criteria serve as reference criteria for the analysis and evaluation of learning resources and scenarios. These criteria are also not a quality assessment approach itself, but a framework to compare different quality assurance and quality assessment approaches. Additionally, several examples of use are shown, such as specific quality objectives (e.g. metadata quality) and guidelines.
ISO/IEC 19796-1:2005 is only the first step towards a harmonized quality framework; the next step is to define quality instruments and metrics in order to provide a complete quality approach. It is planned to begin the work on the full quality approach as the second part of the QA activity.
- Avant-proposiv
- Introductionv
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1 Domaine d'application1
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2 Termes et définitions1
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3 Modèle de processus5
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3.1 Modèle descriptif5
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3.2 Cadre de référence pour la description des approches qualité (RFDQ): modèle de processus6
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4 Conformité15
- Annexe A (informative) Explication de l'utilisation du modèle16
- Annexe B (informative) Modèle de processus DIN (DIN PAS 1032-1)19
- Annexe C (informative) Référentiel français de bonne pratique d'apprentissage à distance (AFNOR Z 76-001)64
- Annexe D (informative) Critères de qualité de référence (RQC) DIN PAS 1032-187
- Annexe E (informative) Modèle harmonisé pour le management de la qualité dans le domaine de l'apprentissage, de l'éducation et de la formation: rapprochement entre CELTSC et RFDQ111
- Annexe F (informative) Objectifs qualité spécifiques117
- Annexe G (informative) Références122
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