NF ISO 10009

NF ISO 10009

July 2024
Standard Current

Quality management - Guidance for quality tools and their application

This document gives guidance on the selection and application of tools that can be used in a quality management system to:a)       characterize a process or a variable;b)       facilitate problem solving;c)        highlight areas for improvement;d)       improve effectiveness.

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Main informations

Collections

National standards and national normative documents

Thematics

Management et performance

Publication date

July 2024

Number of pages

68 p.

Reference

NF ISO 10009

ICS Codes

03.120.10   Quality management and quality assurance

Classification index

X50-201

Print number

1

International kinship

ISO 10009:2024
Sumary
Quality management - Guidance for quality tools and their application

This document gives guidance on the selection and application of tools that can be used in a quality management system to:

a)       characterize a process or a variable;

b)       facilitate problem solving;

c)        highlight areas for improvement;

d)       improve effectiveness.

Table of contents
  • 1 Domaine d'application
  • 2 Références normatives
  • 3 Termes et définitions
  • 4 Outils qualité
  • 5 Stratégie
  • 6 Approche processus et planification
  • 7 Risques et opportunités
  • 8 Objectifs et suivi des objectifs
  • 9 Orientation client/perception
  • 10 Performance du processus
  • 11 Gestion/préservation des stocks
  • 12 Détection et prévention
  • 13 Outils de maîtrise des procédés/processus ayant une incidence sur la qualité
  • 14 Actions correctives/Analyse des problèmes
  • 15 Amélioration
  • 16 Familles d'outils de management
  • Annexe A Vue d'ensemble des techniques Planifier-Réaliser-Vérifier-Agir
  • Annexe B Exemples de scénario pour la mise en oeuvre des outils qualité
  • Annexe C Récapitulatif des attributs des outils qualité
  • Bibliographie
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