NF ISO 20488

NF ISO 20488

September 2018
Standard Current

Online consumer reviews - Principles and requirements for their collection, moderation and publication

ISO 20488:2018 provides requirements and recommendations for the principles and methods for review administrators to apply in their collection, moderation and publication of online consumer reviews. ISO 20488:2018 is applicable to any organization that publishes consumer reviews online, including suppliers of products and services that collect reviews from their own customers, a third party contracted by the supplier, or an independent third party. It is recognized that the different processes related to the collection, moderation and publication can at various times be performed by different organizations. This document is applicable to reviews published online, collected by any methodology.

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Main informations

Collections

National standards and national normative documents

Publication date

September 2018

Number of pages

27 p.

Reference

NF ISO 20488

ICS Codes

35.240.63   IT applications in trade
35.240.95   Internet applications

Classification index

Z74-501

Print number

1

International kinship

ISO 20488:2018
Sumary
Online consumer reviews - Principles and requirements for their collection, moderation and publication

ISO 20488:2018 provides requirements and recommendations for the principles and methods for review administrators to apply in their collection, moderation and publication of online consumer reviews.

ISO 20488:2018 is applicable to any organization that publishes consumer reviews online, including suppliers of products and services that collect reviews from their own customers, a third party contracted by the supplier, or an independent third party. It is recognized that the different processes related to the collection, moderation and publication can at various times be performed by different organizations. This document is applicable to reviews published online, collected by any methodology.

Replaced standards (1)
NF Z74-501
July 2013
Standard Cancelled
Online consumer reviews - Principles and requirements for collection, moderation and delivery processes for online consumer reviews

Le présent document définit l'ensemble des exigences qui s'appliquent aux systèmes et dispositifs mis en place par le gestionnaire d'avis permettant de traiter de manière fiable les avis de consommateurs. Le traitement des avis comprend les étapes de leur collecte, leur modération et leur restitution.

Table of contents
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  • Avant-propos
  • 1 Domaine d'application
  • 2 Références normatives
  • 3 Termes et definitions
  • 4 Principes directeurs et engagement organisationnel
  • 5 Le processus de collecte
  • 6 Le processus de modération
  • 7 Le processus de publication
  • Bibliographie
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