NF ISO 29990

NF ISO 29990

October 2010
Standard Cancelled

Learning services for non-formal education and training - Basic requirements for service providers

ISO 29990:2010 specifies basic requirements for providers of learning services in non-formal education and training.

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Main informations

Collections

National standards and national normative documents

Publication date

October 2010

Number of pages

24 p.

Reference

NF ISO 29990

ICS Codes

03.180   Education

Classification index

X50-763

Print number

1 - 28/10/2010

International kinship

ISO 29990:2010
Sumary
Learning services for non-formal education and training - Basic requirements for service providers

ISO 29990:2010 specifies basic requirements for providers of learning services in non-formal education and training.

Table of contents
  • Avant-propos
    iv
  • Introduction
    v
  • 1 Domaine d'application
    1
  • 2 Termes et définitions
    1
  • 3 Services de formation
    3
  • 3.1 Détermination des besoins d'apprentissage
    3
  • 3.2 Conception des services de formation
    4
  • 3.3 Fourniture des services de formation
    5
  • 3.4 Suivi de la fourniture des services de formation
    5
  • 3.5 Évaluation réalisée par les prestataires de services de formation
    6
  • 4 Management du prestataire de services de formation
    7
  • 4.1 Exigences générales de management
    7
  • 4.2 Stratégie et gestion d'entreprise
    7
  • 4.3 Revue de direction
    7
  • 4.4 Actions préventives et actions correctives
    7
  • 4.5 Management financier et management des risques
    7
  • 4.6 Gestion des ressources humaines
    8
  • 4.7 Management de la communication (interne/externe)
    8
  • 4.8 Allocation des ressources
    9
  • 4.9 Audits internes
    9
  • 4.10 Retour d'informations des parties prenantes
    9
  • Annexe A (informative) Contenu du plan d'affaires
    10
  • Annexe B (informative) Informations pour les revues du système de management
    11
  • Annexe C (informative) Actions préventives et correctives
    12
  • Annexe D (informative) Exemples de compétences clés des prestataires de services de formation
    13
  • Annexe E (informative) Correspondance entre l'ISO 29990:2010 et l'ISO 9001:2008
    15
  • Bibliographie
    18
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