NF ISO 29993

NF ISO 29993

March 2018
Standard Current

Learning services outside formal education - Service requirements

ISO 29993:2017 specifies requirements for learning services outside formal education, including all types of life-long learning (e.g. vocational training and in-company training, either outsourced or in-house). These include any learning services provided by a learning service provider (LSP) that are addressed to learners themselves, as well as to sponsors who are acquiring the services on behalf of the learners. The key features of these kinds of services are that the goals of learning are defined and the services are evaluated, and that they involve interaction with the learner. The learning can be face-to-face, mediated by technology, or a blend of both.In cases where the learning service provider is part of an organization that delivers products (i.e. goods and services) in addition to learning services, ISO 29993:2017 only applies to learning services.ISO 29993:2017 is not aimed at schools, colleges and universities providing learning services as part of a formal education system, but it can be useful to them as a tool for reflection and self-evaluation.

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Main informations

Collections

National standards and national normative documents

Publication date

March 2018

Number of pages

19 p.

Reference

NF ISO 29993

ICS Codes

03.100.30   Management of human resources
03.180   Education

Classification index

X50-761

Print number

1

International kinship

ISO 29993:2017
Sumary
Learning services outside formal education - Service requirements

ISO 29993:2017 specifies requirements for learning services outside formal education, including all types of life-long learning (e.g. vocational training and in-company training, either outsourced or in-house). These include any learning services provided by a learning service provider (LSP) that are addressed to learners themselves, as well as to sponsors who are acquiring the services on behalf of the learners. The key features of these kinds of services are that the goals of learning are defined and the services are evaluated, and that they involve interaction with the learner. The learning can be face-to-face, mediated by technology, or a blend of both.

In cases where the learning service provider is part of an organization that delivers products (i.e. goods and services) in addition to learning services, ISO 29993:2017 only applies to learning services.

ISO 29993:2017 is not aimed at schools, colleges and universities providing learning services as part of a formal education system, but it can be useful to them as a tool for reflection and self-evaluation.

Replaced standards (1)
NF X50-761
February 1998
Standard Cancelled
Professional training. Professional training body. Service and provision of service : specifications.

Le présent document décrit les spécifications des services et des prestations de service d'un organisme de formation.

Table of contents
  • 1 Domaine d'application
  • 2 Références normatives
  • 3 Termes et définitions
  • 4 Informations générales fournies par le PSF
  • 5 Élaboration de la proposition
  • 6 Informations fournies avant l'achat du service de formation
  • 7 Analyse des besoins
  • 8 Ingénierie du service de formation
  • 9 Informations sur le service de formation aux apprenants inscrits ou à leurs commanditaires
  • 10 Prestation de service
  • 11 Formateurs
  • 12 Évaluation du résultat de la formation
  • 13 Suivi et évaluation de la qualité du service
  • 14 Facturation
  • Bibliographie
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