NF ISO 31511

Requirements for contactless delivery services in cold chain logistics

This document specifies requirements for refrigerated delivery service providers to deliver goods directly from the last contactless refrigerated goods operation areas at distribution centres to recipients through contactless cold chain, depending on customers' needs. This document does not apply to the transfer of goods between distribution centres.

This document includes requirements for:

—     refrigerated delivery service providers;

—     facilities and the equipment involved in contactless refrigerated delivery;

—     the operation process;

—     the handling of abnormal conditions.

This standard is also applicable to scenarios that need contactless cold chain delivery under special circumstances, such as epidemics.

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The Requirements department helps you quickly locate within the normative text:
- mandatory clauses to satisfy,
- non-essential but useful clauses to know, such as permissions and recommendations.

The identification of these types of clauses is based on the document “ISO / IEC Directives, Part 2 - Principles and rules of structure and drafting of ISO documents ”as well as on a constantly enriched list of verbal forms.

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