NF ISO 5665

NF ISO 5665

June 2024
Standard Current

Consumer incident investigation - Requirements and guidance

This document provides general requirements and recommendations on the principles, procedures, and methods for investigating incidents where there have been injuries, illnesses, damage to health, fatalities to consumers, damage to property or environmental damage related to the use of products, services or facilities by consumers. NOTE 1       These incidents can occur anywhere.This document is applicable to any person or any organization of any size, whether it is public, private or community-based.NOTE 2       This document is not limited to incidents while products, services or facilities are in use, but also includes incidents that occur when products, services or facilities are not in use, such as during transportation or storage by consumers.

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Main informations

Collections

National standards and national normative documents

Thematics

Silver économie

Publication date

June 2024

Number of pages

42 p.

Reference

NF ISO 5665

ICS Codes

03.080.30   Services for consumers

Classification index

X50-665

Print number

1

International kinship

ISO 5665:2024
Sumary
Consumer incident investigation - Requirements and guidance

This document provides general requirements and recommendations on the principles, procedures, and methods for investigating incidents where there have been injuries, illnesses, damage to health, fatalities to consumers, damage to property or environmental damage related to the use of products, services or facilities by consumers.

NOTE 1       These incidents can occur anywhere.

This document is applicable to any person or any organization of any size, whether it is public, private or community-based.

NOTE 2       This document is not limited to incidents while products, services or facilities are in use, but also includes incidents that occur when products, services or facilities are not in use, such as during transportation or storage by consumers.

Table of contents
  • 1 Domaine d'application
  • 2 Références normatives
  • 3 Termes et définitions
  • 4 Principes de l'analyse des incidents affectant les consommateurs
  • 5 Incidents à analyser
  • 6 Conduite de l'analyse d'un incident
  • 7 Suivi des recommandations
  • Annexe A Méthodes d'analyse des facteurs
  • Annexe B Méthode d'analyse des causes profondes
  • Annexe C Exemple d'appréciation du risque sur la scène
  • Bibliographie
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