NF X50-720

NF X50-720

July 2004
Standard Cancelled

Quality of services - Recommendations for conceiving and improving the welcome - Guidelines

Le présent document spécifie les exigences d'accueil applicables aux entités des secteurs publics et privés.

See more
View the extract
Main informations

Collections

National standards and national normative documents

Thematics

Silver économie

Publication date

July 2004

Number of pages

8 p.

Reference

NF X50-720

ICS Codes

03.080.30   Services for consumers

Classification index

X50-720

Print number

2 - 01/07/2004
Sumary
Quality of services - Recommendations for conceiving and improving the welcome - Guidelines

Le présent document spécifie les exigences d'accueil applicables aux entités des secteurs publics et privés.
Table of contents
  • Introduction
    5
  • 1 Domaine d'application
    5
  • 2 Termes et définitions
    6
  • 3 Préconisations pour la qualité de l'accueil des entités des secteurs public et privé
    6
  • 3.1 Préparer et maîtriser l'accueil
    7
  • 3.2 Évaluer la qualité de l'accueil
    8
ZOOM ON ... the Requirements department
To comply with a standard, you need to quickly understand its issues in order to determine its impact on your activity.

The Requirements department helps you quickly locate within the normative text:
- mandatory clauses to satisfy,
- non-essential but useful clauses to know, such as permissions and recommendations.

The identification of these types of clauses is based on the document “ISO / IEC Directives, Part 2 - Principles and rules of structure and drafting of ISO documents ”as well as on a constantly enriched list of verbal forms.

With Requirements, quickly access the main part of the normative text!

With Requirements, quickly access the main part of the normative text!
Need to identify, monitor and decipher standards?

COBAZ is the simple and effective solution to meet the normative needs related to your activity, in France and abroad.

Available by subscription, CObaz is THE modular solution to compose according to your needs today and tomorrow. Quickly discover CObaz!

Request your free, no-obligation live demo

I discover COBAZ