NF X50-722

NF X50-722

July 2005
Standard Current

Quality of services - Measurement and monitoring for improving the service quality - Recommendations

Le présent document spécifie les exigences applicables aux normes de service génériques en phase de validation nationale.

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Main informations

Collections

National standards and national normative documents

Publication date

July 2005

Number of pages

13 p.

Reference

NF X50-722

ICS Codes

03.080.01   Services in general

Classification index

X50-722

Print number

1
Sumary
Quality of services - Measurement and monitoring for improving the service quality - Recommendations

Le présent document spécifie les exigences applicables aux normes de service génériques en phase de validation nationale.
Table of contents
  • Introduction
    5
  • 1 Domaine d'application
    5
  • 2 Références normatives
    6
  • 3 Terminologie
    6
  • 4 Préconisations pour la mesure, la surveillance et l'amélioration de la qualité du service
    8
  • 4.1 Conception d'un dispositif de mesure et de surveillance
    9
  • 4.2 Manager un système de mesure et de surveillance de la qualité du service
    11
  • 4.3 La performance d'un système de mesure
    13
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