AC X50-178
AC X50-178

AC X50-178

July 2002
Agreement Cancelled

Quality management - Process management - Good practices and experiment return

Le présent document présente des recommandations et des bonnes pratiques sur l'approche processus, issues d'expériences vécues et d'exemples issus d'organismes. Il complète le fascicule de documentation FD X 50-176 qui présente des recommandations pour aider à comprendre l'approche préconisée par les normes de la série ISO 9000, version 2000.

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Main informations

Collections

National standards and national normative documents

Thematics

Management et performance

Publication date

July 2002

Number of pages

34 p.

Reference

AC X50-178

ICS Codes

03.120.10   Quality management and quality assurance

Classification index

X50-178

Print number

3 - mars 2003
Sumary
Quality management - Process management - Good practices and experiment return

Le présent document présente des recommandations et des bonnes pratiques sur l'approche processus, issues d'expériences vécues et d'exemples issus d'organismes. Il complète le fascicule de documentation FD X 50-176 qui présente des recommandations pour aider à comprendre l'approche préconisée par les normes de la série ISO 9000, version 2000.
Table of contents
  • 1
  • 2 Références normatives
  • 3 Termes et définitions
  • 4 Recommandations
  • Annexe A Exemples de cartographies
  • Annexe B Exemple de sommaire de dossier de processus
  • Annexe C Exemples de modes de représentation des processus
  • Annexe D Exemple de grille de progrès
  • Annexe E Exemples d'objectifs et d'indicateurs associés
  • Annexe F Exemples d'indicateurs classés en trois catégories
  • Annexe G Exemple de compte-rendu de revue de processus
  • Annexe H Exemple de plan d'audit d'un système de management de la qualité
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