NF EN ISO 9004

NF EN ISO 9004

December 2000
Standard Cancelled

Quality management systems - Guidelines for performance improvements

This International Standard provides guidelines beyond the requirements given in ISO 9001 in order to consider both the effectiveness and efficiency of a quality management system, and consequently the potential for improvement of the performance of an organization. When compared to ISO 9001, the objectives of customer satisfaction and product quality are extended to include the satisfaction of interested parties and the performance of the organization.This International Standard is applicable to the processes of the organization and consequently the quality management principles on which it is based can be deployed throughout the organization. The focus of this International Standard is the achievement of ongoing improvement, measured through the satisfaction of customers and other interested parties.This International Standard consists of guidance and recommendations and is not intended for certification, regulatory or contractual use, nor as a guide to the implementation of ISO 9001.

See more
View the extract
Main informations

Collections

National standards and national normative documents

Thematics

Management et performance

Publication date

December 2000

Number of pages

71 p.

Reference

NF EN ISO 9004

ICS Codes

03.100.70   Management systems
03.120.10   Quality management and quality assurance

Classification index

X50-122

Print number

1 - 11/12/2000

International kinship

ISO 9004:2000

European kinship

EN ISO 9004:2000
Sumary
Quality management systems - Guidelines for performance improvements

This International Standard provides guidelines beyond the requirements given in ISO 9001 in order to consider both the effectiveness and efficiency of a quality management system, and consequently the potential for improvement of the performance of an organization. When compared to ISO 9001, the objectives of customer satisfaction and product quality are extended to include the satisfaction of interested parties and the performance of the organization.

This International Standard is applicable to the processes of the organization and consequently the quality management principles on which it is based can be deployed throughout the organization. The focus of this International Standard is the achievement of ongoing improvement, measured through the satisfaction of customers and other interested parties.

This International Standard consists of guidance and recommendations and is not intended for certification, regulatory or contractual use, nor as a guide to the implementation of ISO 9001.

Replaced standards (1)
NF EN ISO 9004-1
August 1994
Standard Cancelled
Quality management and quality system elements. Part 1 : guidelines.

Le présent document décrit un ensemble d'éléments fondamentaux permettant la mise en oeuvre d'un système de management de la qualité dans l'entreprise en vue de renforcer la compétitivité, d'atteindre pour le produit la qualité requise d'une manière économiquement efficace et d'assurer la satisfaction du client. Les normes NF EN ISO 9001, NF EN ISO 9002 et NF EN ISO 9003 définissent trois modèles distincts pour l'assurance de la qualité dans le cas d'une situation contractuelle, réglementaire ou de certification.

Standard replaced by (1)
NF EN ISO 9004
December 2009
Standard Cancelled
Managing for the sustained success of an organization - A quality management approach

ISO 9004:2009 provides guidance to organizations to support the achievement of sustained success by a quality management approach. It is applicable to any organization, regardless of size, type and activity. ISO 9004:2009 is not intended for certification, regulatory or contractual use.

Table of contents
  • 1 Domaine d'application
    1
  • 2 Référence normative
    1
  • 3 Termes et définitions
    1
  • 4 Système de management de la qualité
    2
  • 4.1 Management des systèmes et des processus
    2
  • 4.2 Documentation
    3
  • 4.3 Utilisation des principes de management de la qualité
    4
  • 5 Responsabilité de la direction
    5
  • 5.1 Généralités
    5
  • 5.2 Besoins et attentes des parties intéressées
    7
  • 5.3 Politique qualité
    9
  • 5.4 Planification
    10
  • 5.5 Responsabilité, autorité et communication
    11
  • 5.6 Revue de direction
    13
  • 6 Management des ressources
    15
  • 6.1 Généralités
    15
  • 6.2 Les personnes
    15
  • 6.3 Infrastructures
    18
  • 6.4 Environnement de travail
    18
  • 6.5 Informations
    19
  • 6.6 Fournisseurs et partenariats
    19
  • 6.7 Ressources naturelles
    19
  • 6.8 Ressources financières
    20
  • 7 Réalisation du produit
    20
  • 7.1 Généralités
    20
  • 7.2 Processus relatifs aux parties intéressées
    24
  • 7.3 Conception et développement
    25
  • 7.4 Achats
    30
  • 7.5 Production et préparation du service
    32
  • 7.6 Maîtrise des dispositifs de mesure et de surveillance
    34
  • 8 Mesures, analyse et amélioration
    35
  • 8.1 Généralités
    35
  • 8.2 Mesures et surveillance
    36
  • 8.3 Maîtrise des non-conformités
    42
  • 8.4 Analyse des données
    43
  • 8.5 Amélioration
    44
  • Annexe A Lignes directrices pour l'autoévaluation
    48
  • Annexe B Processus pour l'amélioration continue
    56
  • Bibliographie
    58
Need to identify, monitor and decipher standards?

COBAZ is the simple and effective solution to meet the normative needs related to your activity, in France and abroad.

Available by subscription, CObaz is THE modular solution to compose according to your needs today and tomorrow. Quickly discover CObaz!

Request your free, no-obligation live demo

I discover COBAZ