NF ISO 20488
NF ISO 20488

NF ISO 20488

September 2018
Standard Current

Online consumer reviews — Principles and requirements for their collection, moderation and publication

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Main informations

Collections

National standards and national normative documents

Publication date

September 2018

Number of pages

32 p.

Reference

NF ISO 20488

ICS Codes

35.240.63   IT applications in trade
35.240.95   Internet applications

Print number

1

International kinship

ISO 20488:2018
Replaced standards (1)
NF Z74-501
NF Z74-501
July 2013
Standard Cancelled
Online consumer reviews - Principles and requirements for collection, moderation and delivery processes for online consumer reviews

Le présent document définit l'ensemble des exigences qui s'appliquent aux systèmes et dispositifs mis en place par le gestionnaire d'avis permettant de traiter de manière fiable les avis de consommateurs. Le traitement des avis comprend les étapes de leur collecte, leur modération et leur restitution.

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