Translation services - Service requirements

Le présent document prescrit les exigences relatives aux prestataires de services de traduction en matière de ressources humaines et techniques, gestion de la qualité et gestion de projet, cadre contractuel et procédures.

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Main informations

Collections

National standards and national normative documents

Thematics

Management et performance

Publication date

August 2006

Number of pages

19 p.

Reference

NF EN 15038

ICS Codes

01.140.20 Information sciences

03.080.20 Services for companies

Classification index

X50-670

Print number

1 - 30/08/2006

European kinship

EN 15038:2006

Sumary

Translation services - Service requirements

Le présent document prescrit les exigences relatives aux prestataires de services de traduction en matière de ressources humaines et techniques, gestion de la qualité et gestion de projet, cadre contractuel et procédures.

Standard replaced by (1)

NF EN ISO 17100

July 2015

Standard Current

Translation Services - Requirements for translation services

ISO 17100:2015 provides requirements for the core processes, resources, and other aspects necessary for the delivery of a quality translation service that meets applicable specifications. Application of ISO 17100:2015 also provides the means by which a translation service provider (TSP) can demonstrate conformity of specified translation services to ISO 17100:2015 and the capability of its processes and resources to deliver a translation service that will meet the client's and other applicable specifications. Applicable specifications can include those of the client, of the TSP itself, and of any relevant industry codes, best-practice guides, or legislation. The use of raw output from machine translation plus post-editing is outside the scope of ISO 17100:2015. ISO 17100:2015 does not apply to interpreting services.

Table of contents

Avant-propos
3
Introduction
4
1 Domaine d'application
4
2 Termes et définitions
4
3 Exigences de base
5
3.1 Généralités
5
3.2 Ressources humaines
6
3.3 Ressources techniques
7
3.4 Système de management de la qualité
7
3.5 Gestion de projet
7
4 Relation client-PST
7
4.1 Généralités
7
4.2 Demande et faisabilité
7
4.3 Devis
7
4.4 Accord client-PST
8
4.5 Traitement des informations du client relatives au projet
8
4.6 Conclusion du projet
8
5 Procédures applicables aux services de traduction
8
5.1 Généralités
8
5.2 Gestion des projets de traduction
8
5.3 Préparation
9
5.4 Processus de traduction
10
6 Services à valeur ajoutée
11
Annexe A (informative) Informations relatives à l'enregistrement du projet
12
Annexe B (informative) Traitement technique préalable à la traduction
13
Annexe C (informative) Analyse du texte source
14
Annexe D (informative) Guide stylistique
15
Annexe E (informative) Liste non exhaustive des services à valeur ajoutée
16
Bibliographie
17

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